Customer Service Representative
Company: The Goal Family Of Companies
Location: Sioux Falls
Posted on: April 28, 2024
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Job Description:
Now hiring for Customer Service Representatives I & II in Sioux
Falls, SD.Full Time Shift: Monday-Friday (NO weekends) various
shifts between 7am - 7pmPart Time Shift: Monday-Friday 10am-2pmCSR
I Pay Range: $15-$18CSR II Pay Range: $18-$20Bonus: Monthly bonus
opportunitiesEnjoy our perks like:Free snacks in the office14 paid
holidays every yearThe best work culture youve ever known!Full
timers also enjoy:3-week vacation accrual401(k) + company match up
to 4%Long Term Incentive programMedical, dental, and vision
coverageAnnual HSA contribution of $1,600Life insurance,
disability, and critical illnessTuition reimbursement programPaid
Parental Leave$2,000 Vacation Incentive Plan after 3 years + $1,000
Sabbatical DayCommunity funds, wellness funds, and moreJob
Description:The Customer Service Representative II role consists of
major areas of responsibilities which may include answering inbound
calls, making outbound calls, responding to emails, and performing
administrative projects. Inbound calls primarily consist of
borrowers inquiring about the servicing of their consumer loan
account. Outbound calls primarily consist of returning voice mails
and calling borrowers to inform or remind them of their repayment
options. The Customer Service Representative will have a high
attention to detail to follow various sets of rules and regulations
regarding consumer loans held across multiple Clients.
Administrative responsibilities primarily include procedural tasks
such as recording and tracking documents, phone call or email
follow-up and special fact gathering assignments as
needed.Responsibilities:Perform responsibilities following standard
operating procedures to meet or exceed documented service level
goals.Have a high degree of awareness and understanding of
information security.Answer inbound calls and reach first touch
resolution on borrower questions or issues.Make outbound calls to
respond to customer voice mails, provide loan updates, and provide
options or counseling to borrowers in need of repayment
assistance.Respond to customer emails and mail.Record customer
interactions, open/close activities in system of record.Perform
administrative functions such as document tracking and recording,
payment tracking and recording, legal tracking and reporting, and
ad-hoc projects as needed.Follow and understand all compliance and
operational guidelines to ensure major areas of responsibilities
are completed to compliance guidelines and standards.Basic Minimum
Requirements:2+ years call center customer service position;
consumer finance or student loan experience is a plusProficiency in
Microsoft Outlook, Word, and ExcelRegular and reliable
attendanceWorkflow management experienceAbility to follow
documented Best Practices and Standard Operating ProceduresAbility
to communicate in a clear, concise, and professional mannerAbility
to prioritize, be organized, and manage time effectively to meet
service level goalsLearn more about our benefits by viewing our
2024 Employee Benefits Brochure.Goal Solutions, LLC (Goal or the
Company) is an innovative consumer loan servicing and asset
management company providing comprehensive and customizable
solutions driven by technology, analytics, and industry
expertise.Directly or through its subsidiaries, GSS Data Services,
Launch Servicing (Launch) and Turnstile Capital Management (TCM),
Goal provides primary servicing, asset management, collections
management, direct collections, administration, and treasury
services. Key markets we serve include residential solar, home
improvement, student finance, and a growing number of personal loan
providers. Currently Goal serves a variety of clients including
hedge funds, traditional banks, ABS structures, insurance
companies, investment banks, and colleges and universities with
over $30B in assets under management.Goal will continue to grow the
business both organically and through acquisitions. Senior Goal
leadership has been working together for over fifteen years and we
pride ourselves and our work on our mission, values, culture, and
service to our community. Our company is headquartered in San
Diego, CA and has been named Best Places to Work by the San Diego
Business Journal since 2015.The Job Description is intended to be a
general representation of the responsibilities and requirements of
the job. However, the description may not be all-inclusive, and
responsibilities and requirements are subject to change.Equal
Employment OpportunityIt is the policy of the Company to provide
equal employment opportunities to all employees and employment
applicants without regard to unlawful considerations of race,
religion, color, national origin, sex, sexual orientation, gender
identity or expression, age, sensory, physical, or mental
disability, marital status, veteran or military status, genetic
information, or any other classification protected by applicable
local, state, or federal laws. This policy applies to all aspects
of employment, including, but not limited to, hiring, job
assignment, compensation, promotion, benefits, training,
discipline, and termination. Reasonable accommodation is available
for qualified individuals with disabilities, upon
request.i795ZojyM0by Jobble
Keywords: The Goal Family Of Companies, Sioux Falls , Customer Service Representative, Hospitality & Tourism , Sioux Falls, South Dakota
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