Bilingual Customer Service Representative
Company: The Goal Family Of Companies
Location: Sioux Falls
Posted on: April 28, 2024
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Job Description:
Now hiring for Bilingual Customer Service Representatives I & II
in Sioux Falls, SD.Full Time Shift: Monday-Friday (NO weekends)
various shifts between 7am - 7pmCSR I Pay Range: $15-$18 (+$1/hr
bilingual pay)CSR II Pay Range: $18-$20 (+$1/hr bilingual
pay)Bonus: Monthly bonus opportunitiesEnjoy our perks like:Free
snacks in the office14 paid holidays every yearThe best work
culture youve ever known!Full timers also enjoy:3-week vacation
accrual401(k) + company match up to 4%Long Term Incentive
programMedical, dental, and vision coverageAnnual HSA contribution
of $1,600Life insurance, disability, and critical illnessTuition
reimbursement programPaid Parental Leave$2,000 Vacation Incentive
Plan after 3 years + $1,000 Sabbatical DayCommunity funds, wellness
funds, and moreJob Description:The Bilingual Customer Service
Representative II role consists of major areas of responsibilities
which may include answering inbound calls, making outbound calls,
responding to emails, and performing administrative projects.
Inbound calls primarily consist of borrowers inquiring about the
servicing of their consumer loan account. Outbound calls primarily
consist of returning voice mails and calling borrowers to inform or
remind them of their repayment options. The Customer Service
Representative will have a high attention to detail to follow
various sets of rules and regulations regarding consumer loans held
across multiple Clients. Administrative responsibilities primarily
include procedural tasks such as recording and tracking documents,
phone call or email follow-up and special fact gathering
assignments as needed.Responsibilities:Perform responsibilities
following standard operating procedures to meet or exceed
documented service level goalsHave a high degree of awareness and
understanding of information securityAnswer inbound calls and reach
first touch resolution on borrower questions or issuesMake outbound
calls to respond to customer voice mails, provide loan updates, and
provide options or counseling to borrowers in need of repayment
assistanceRespond to customer emails and mailRecord customer
interactions, open/close activities in system of recordPerform
administrative functions such as document tracking and recording,
payment tracking and recording, legal tracking and reporting, and
ad-hoc projects as neededFollow and understand all compliance and
operational guidelines to ensure major areas of responsibilities
are completed to compliance guidelines and standardsBasic Minimum
Requirements:Speak fluent English and Spanish (a fluency test will
be administered)2+ years call center customer service position;
consumer finance or student loan experience is a plusProficiency in
Microsoft Outlook, Word, and ExcelRegular and reliable
attendanceCustomer Relationship Management (CRM) database
experienceAbility to follow documented Best Practices and Standard
Operating ProceduresAbility to communicate in a clear, concise, and
professional mannerAbility to prioritize, be organized, and manage
time effectively to meet service level goalsBonus points if you
have:An eagerness to learn and grow your leadership skillsA drive
to succeed, a sense of urgency, and a passion for your workAn
all-around team player attitudeLearn more about our benefits by
viewing our 2024 Employee Benefits Brochure.Goal Solutions, LLC
(Goal or the Company) is an innovative consumer loan servicing and
asset management company providing comprehensive and customizable
solutions driven by technology, analytics, and industry
expertise.Directly or through its subsidiaries, GSS Data Services,
Launch Servicing (Launch) and Turnstile Capital Management (TCM),
Goal provides primary servicing, asset management, collections
management, direct collections, administration, and treasury
services. Key markets we serve include residential solar, home
improvement, student finance, and a growing number of personal loan
providers. Currently Goal serves a variety of clients including
hedge funds, traditional banks, ABS structures, insurance
companies, investment banks, and colleges and universities with
over $30B in assets under management.Goal will continue to grow the
business both organically and through acquisitions. Senior Goal
leadership has been working together for over fifteen years and we
pride ourselves and our work on our mission, values, culture, and
service to our community. Our company is headquartered in San
Diego, CA and has been named Best Places to Work by the San Diego
Business Journal since 2015.The Job Description is intended to be a
general representation of the responsibilities and requirements of
the job. However, the description may not be all-inclusive, and
responsibilities and requirements are subject to change.Equal
Employment OpportunityIt is the policy of the Company to provide
equal employment opportunities to all employees and employment
applicants without regard to unlawful considerations of race,
religion, color, national origin, sex, sexual orientation, gender
identity or expression, age, sensory, physical, or mental
disability, marital status, veteran or military status, genetic
information, or any other classification protected by applicable
local, state, or federal laws. This policy applies to all aspects
of employment, including, but not limited to, hiring, job
assignment, compensation, promotion, benefits, training,
discipline, and termination. Reasonable accommodation is available
for qualified individuals with disabilities, upon
request.E4V6LPXwZvby Jobble
Keywords: The Goal Family Of Companies, Sioux Falls , Bilingual Customer Service Representative, Other , Sioux Falls, South Dakota
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