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Customer Success Specialist 2 - Education Financial Services

Company: Wells Fargo
Location: Sioux Falls
Posted on: May 21, 2020

Job Description:

JOB DESCRIPTION

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.--

Consumer and Small Business Banking Operations serves consumer and small business customers through various channels that include digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts how, where, and when they wish.--

The Customer Success Specialist 2 is an essential role within the Education Financial Services (EFS) contact center and may be a good fit for you if you would enjoy:

- Delivering a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
- Quickly answering customer inquiries via phone, responding to routine to moderately complex inquiries and resolving customer issues on a variety of more complex financial products, services and/or select customer segments.
- Excelling in a fast paced, collaborative environment that requires accuracy, multitasking and effective communication.
- Navigating multiple computer systems; researching and assessing customer needs, and offering appropriate solutions.
- Responding to routine inquiries and complaints from internal and external customers regarding financial products and services regarding student loans.

**Compensation**: Starting rate: $15.75 per hour, plus eligible to participate in the Wells Fargo Virtual Channels Contact Center Incentive Compensation Plan with the opportunity to earn quarterly incentive.--

**Benefits**: Read more about our rich selection of benefits you can personalize to support your health and well-being, retirement, financial security, and work-life needs. Copy and paste the link into a new browser: www.wellsfargo.com/about/careers/benefits

**Training**: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures and services.

Training class starts on 7/6/2020 for 6 weeks and the training hours are 8:00a.m. - 4:30p.m. Monday - Friday.-- You are required to attend the full duration of this paid 6 week training

**Schedule**: Our Contact Center is open: Monday-Friday, 7:00 am -7:00 pm (CST). Schedules vary based on business need and scheduled holidays to support the business needs.

**Testing**:--
A pre-employment assessment is required for this position.-- After submitting your application, please monitor your email for future communications.

Keywords: Wells Fargo, Sioux Falls , Customer Success Specialist 2 - Education Financial Services, Accounting, Auditing , Sioux Falls, South Dakota

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