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UX Researcher (Contractor)

Company: Credit Sesame, Inc.
Location: Toronto
Posted on: April 8, 2021

Job Description:

Credit Sesame is a fast growing FinTech company, a pioneer and the leader in personal credit management with a disruptive vision for personal finance through its recent acquisition and entry into digital banking. Headquartered in the Bay Area with presence across the US and Canada and growing globally, Credit Sesame is helping consumers' cash work for their credit and their credit work for their cash by applying advanced data science, AI and machine learning for better financial wellness.--Our purpose is to be the "go to" brand for financial wellness. This is a 6-12 month contract position. Research is integral to Credit Sesame's mission to improve financial wellness for all. As part of the Design and CX group, Research makes extensive use of qualitative and quantitative methods to get insight directly from our millions of customers. These insights into financial behavior and life goals fuel the next innovations in our products. The Senior UX Researcher will lead research for the company and work closely with the Director of Product Design in developing insight into consumer finances. You'll...

  • proactively develop research plans for high-impact customer and business needs;
  • survey design and deployment on Webengage, Apptentive, etc.;
  • perform usability testing (prototyping skills a bonus) with UserTesting and other platforms;
  • balance research and design initiatives with research needed for other teams;
  • discover the questions that need to be answered, leaving no stone unturned;
  • utilize secondary research in government and private sector financial publications;
  • evangelize the power of research and data to understand our customers and personalize the Credit Sesame user experience;
  • own longitudinal research planning and execution;
  • communicate directly with customers in interviews and surveys to drive CX innovation;
  • develop research plans and sprints to validate and improve upon product initiatives;
  • work cross functionally across design, product, marketing and BD;
  • own NPS as a key company metric;
  • represent the voice of the user for the product organization and company as a whole. You're a great fit for our team because...
    • you understand quant data and analysis: Looker, Mixpanel, etc.;
    • you communicate results and insights clearly and concisely;
    • you have 5+ years of qualitative research experience;
    • you possess a strong command of qualitative and quantitative methods;
    • you have a demonstrated ability to translate customer and business requirements into research plans;
    • you're comfortable applying insights towards product and design strategies;
    • you have a Masters degree in HCI, Behavioral Economics, Sociology, or similar discipline;
    • you have knowledge of or degree in microeconomics or consumer finance a plus;
    • you have a proactive work ethic, excellent communication skills, organized archivist of knowledge;
    • you have a deep care for the consumer as well as the art and science of research. You'll love it here because...
      • you'll have huge potential to grow with a company that's a category leader;
      • you'll have equity in a pre-IPO company backed by top VCs;
      • we offer comprehensive medical, dental, and vision insurance with many plan options;
      • we offer monthly fitness, phone and internet reimbursement;
      • you can fuel up at our stocked kitchens with endless snacks and drinks;
      • we prize EQ and empathy, and have a culture that emphasizes total wellness, including work-life harmony. Office Location Our office in the Distillery District is a hive of activity powered by a team of creative, inspired and innovative trailblazers with a laser focus on delivering a better way to bank. We work hard, play hard, and have a lot of fun while thinking up new ways to turn the financial services industry on its head. We aren't afraid to take risks, move fast, think big and make things happen. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Keywords: Credit Sesame, Inc., Sioux Falls , UX Researcher (Contractor), Accounting, Auditing , Toronto, South Dakota

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