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Operations Specialist - Senior

Company: Procom Services
Location: Toronto
Posted on: April 8, 2021

Job Description:

Contract - 7 Months - 30 March 2021 - Toronto, ON Canada On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Operations Specialist. Senior Operations Specialist - Job Description

  • Conduct Client Outreach and KYC Refresh functions in support of mandated requirements
  • Vendor and Issues Management - Support current vendor process for resource assignment of vendor applications; log and track all issues management milestone delays assigned to KYC resources; follow up on upcoming items and escalate as appropriate
  • Support audit preparations for client services (excluding KYC).
  • Support client sales requests for the completion of Requests for Information (RFIs) submitted
  • BAU Support includes, but is not limited to, data quality remediations, client and LOB communications, and periodic regulatory functions
  • General input on ad hoc requests made of the team
  • Relationship Management
  • Facilitate retrieval of required information/ documentation and responds knowledgeably to related questions as necessary
  • Interacts with staff of all levels as necessary for issue resolution
  • Ensures delivery of exemplary internal client service by troubleshooting and providing issue resolution in a professional, ethical, and conscientious manner
  • Continue cross-departmental relationships to enable effective collaboration.
  • Review (for improvement) project documentation and processes facilitating the initiation, planning, and execution, of the team's business processes
  • Interacts with various CM lines of business in order to plan and execute project deliverables
  • Support relationships within non-client facing departments including Technology, Compliance, Legal, and Finance, to achieve outcomes and to improve cross-group relationships Senior Operations Specialist - Mandatory Skills
    • 5 years' experience in financial services
    • Exemplary written and verbal communication skills; ability to effectively communicate across functional teams, management and clients
    • Ability to produce quality work under pressure
    • Must have highly developed analytical abilities
    • Strong skills in MS Excel required (spreadsheet lookups, intermediate level functions related to pivot tables, charts, and formulas)
    • Ability to interpret requirements
    • Detail oriented, extremely well organized, and able to manage time and multi-task to accomplish a multitude of tasks, with conflicting priorities and timelines.
    • Displays regular flexibility, resilience, and resourcefulness
    • Able to handle multiple priorities
    • Exceptionally strong communication skills, both written and verbal
    • Ability to develop and leverage professional working relationships
    • Ability to work both independently as well as in a team setting
    • Ability to deal with confidential materials in an appropriate manner
    • University degree or college diploma Senior Operations Specialist - Nice to Have Skills
      • Know Your Customer (KYC) and/or Client Onboarding (COB) related experience is a plus
      • Knowledge of documentation and impact on regulatory requirements is a plus Senior Operations Specialist - Assignment Start Date ASAP - 7 months to start Senior Operations Specialist - Assignment Location Procom is one of North America's leading providers of Staffing and Contract Workforce Services. Procom is always looking for the best and brightest talent to join our Clients' project teams.

Keywords: Procom Services, Sioux Falls , Operations Specialist - Senior, Accounting, Auditing , Toronto, South Dakota

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