Team Lead Collections (full time remote or HQ hybrid)

Company: Target
Location: Sioux Falls
Posted on: August 7, 2022

Job Description:

Location: 8550 S Priest Dr, Tempe, Arizona, United States, 85About us:As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It s how we care, grow, and win together.The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.As a Team Lead in Collections, you ll lead a group of collectors who discuss delinquent accounts with account holders over the telephone. The Team Lead is responsible for ensuring that individual team members meet performance expectations, and that the team meets its goals. You ll analyze team member performance and recommend improvements to collection training, approach, systems, etc. You ll also provide consistent, supportive, and constructive feedback to each team member on the quality and quantity of their work. You ll inspire team work between each team member and with other collection groups. As a Team Lead you will also be responsible for meeting expense and staffing commitments. In addition, you will complete special projects that will help us move our business forward as assigned.Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.Schedule:Working closing shift:March-November: 10am-7pm, MSTNovember-March: 11am-8pm, MSTWeekend rotation:Required to work one Saturday shift every 5-6 weeksAbout you:--- Four-year degree or equivalent experience--- 2+ years of previous supervisory experience--- Excellent communication, organization, analytical and problem solving skills--- Ability to coach team members to both be assertive and guest focused, to inspire them to perform at their best, and ability to manage performance when it s not meeting expectations--- Proven skills in handling challenging team member situations in a manner that leads to effective resolution and a positive work environment--- Strong customer service perspective/experience--- Ability to flex schedule to meet the demands of a seven day a week operation--- Demonstrate innovative and creative problem solving skills by looking for ways to improve the business and taking partners to see it through to implementationThis position may be considered for a Full-Time Remote or Hybrid work arrangement based on Target s needs. A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Full-Time Remote work arrangement means the team member works full-time from home or an alternate location that s not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year.Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado, Connecticut or Nevada residents is $48,000 to $79,900.00 Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Find competitive benefits from financial and education to well-being and beyond.Americans with Disabilities Act (ADA)Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1- for additional information.

Keywords: Target, Sioux Falls , Team Lead Collections (full time remote or HQ hybrid), Accounting, Auditing , Sioux Falls, South Dakota