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Communications Specialist

Company: Pathward, N.A.
Location: Sioux Falls
Posted on: January 24, 2023

Job Description:

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all---. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Communications Specialist is responsible for leading the development of timely, honest, and engaging content for Pathward employees, the most important of our stakeholders. This role manages the communications hub to organize, streamline and deliver appropriate messaging internally serving as the operational command center to execute communications across a variety of platforms. This role will report to the SVP, ESG, Communications, and Brand.

In this role, you will support a broad range of communications activities, including managing the production of all-employee meetings, developing regular employee communications, designing, and updating intranet content, managing the online company calendar, and recommending new channels through which we can further connect with and listen to our employees.

This role requires a highly organized self-starter who can work independently and support cross-functional teams on a variety of initiatives to ensure that all messaging is consistent across internal and external channels.

What You Will Do:

  • Collaborate with the broader communications team to coordinate internal communications efforts with external communications activity in mind.
  • Manage communication tools and platforms for internal message delivery.
  • Coordinate the semi-weekly, monthly, quarterly editorial programming calendar for sharing communications across the organization, updates company intranet home page with dynamic news content, videos, links, etc.
  • Conceptualize internal communications campaigns to create business communications rhythms.
  • Partner with internal stakeholders, such as the Banking as a Service, Commercial Finance, Community Impact, Diversity, Equity, and Inclusion, IT and People & Culture teams, to distribute informative and timely messaging to employees.
  • Produce all-employee town halls.
  • Serve as the final stop for editing, proofing, and designing final copies for distribution to ensure all digital communication is consistent and on brand.
  • Focus on process improvement by bringing new ideas and tools to the table and sharing with team members.
  • Review and analyze participation data (qualitative and quantitative) and employee feedback to identify insights and make recommendations to cross functional enterprise-wide communications team.
  • Other duties as assigned.
    What You Will Need:
    • 3+ years of experience in communications or marketing
    • High attention to detail
    • A storyteller's orientation
    • Significant SharePoint experience
    • Ability to work through ambiguity
    • Experience with electronic publishing and the publication process
    • Experience with internal social media platforms
    • Preferred experience in project and program management
    • Preferred experience at fast-paced, entrepreneurial environment
    • Strong written and verbal communications skills
    • Must be passionate about facilitating financial inclusion for all
    • Collaborative and creative mindset
      The responsibilities listed above are not all inclusive and may be changed at any time.


      Don't have everything listed under qualifications? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single condition. At Pathward, we are dedicated to building a diverse and inclusive culture of belonging, so if you're excited about this role but your experiences don't match exactly to everything in the posting we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles.

      Who we are:

      Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

      We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other class protected by federal, state and local laws.

      Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing -

      Please click here to view Pathward's Applicant Privacy Notice.

Keywords: Pathward, N.A., Sioux Falls , Communications Specialist, Accounting, Auditing , Sioux Falls, South Dakota

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