Data Analytics and Reporting Lead

Company: Citi
Location: Hartford
Posted on: November 25, 2022

Job Description:

Data Analytics and Reporting Lead is responsible for delivering a full range of reporting deliverables that are both complex and critical in support of Citi's Personal Banking & Wealth Management (PBWM) customers. The candidate must be capable of coordinating, preparing, organizing, analyzing, and presenting performance results to Senior Management as well as engaging with Technical Support Teams to insure the stability and performance of the Customer Experience Reporting (CER) application. The candidate will be part of a Global Team that is responsible for short and long-term action plans related to application support as well as accurately measuring the impact technology is having on Citi customers across multiple channels/technologies. The candidate will focus on accurate and timely delivery of content that represents data accuracy and integrity as it relates to PBWM performance and the impact of same on Citi customers across multiple Countries and Channels; this requires engagement with technology and the business including a diverse slate of priorities and resources . This position will have global scope and accountability and focuses on driving improvements in function and efficiency across Production Management using advanced reporting skills that support a reduction in customer impacts. The position is a senior role that will engage in the creation of scalable and reliable reporting that assist Citi in providing PBWM customers with the highest level of customer experience.

Responsibilities:

Responsible for working with all areas of Production Management and Citi Businesses to insure accurate and consistent reporting that clearly identifies the impact technology is having on Citi customers.

• Responsible for working with all areas of Production Management and Citi Businesses to insure accurate and consistent reporting that clearly identifies the impact technology is having on Citi customers.
• Drives development of an automation strategy in line with corporate standards and tools aimed at improving the visibility of technology impacts on Citi customers (internal and external).
• Contributes to data analytics standards for CER reporting as it relates to deliverables consistent with PBWM and Production Management.
• Participates in strategic business engagements to build the right level of data analysis and assist in designing and developing content using industry standard tools as approved and authorized by Citi.
• Proficient in utilizing data analytics to assess customer impact and translate same into actionable steps that can deliver optimal efficiency and productivity
• Capable of engaging in various visualization tools (e.g., Tableau) to provide scale and depth of understanding around reporting requirements; will collaborate with multiple stakeholders in delivering the best solution for Citi and its customers.
• Interfaces with process and tool owners (across PBWM, Production Management, and other parts of the organization) to address application and infrastructure related to CER; should be skilled in recommending tool enhancements/improvements.
• Responsible for preparing, producing, and publishing report content, including content based on various frequencies (daily, weekly, monthly, quarterly and year-end) specifically responsible for the Monthly Operating Reports.
• Responsible for engaging on behalf of the CER application with Development resources, DBA Teams, Solutions Architects and Systems Administrators responsible for the support of all CER environments (Dev, UAT, PROD and CoB). Must be capable of effectively communicating any issues that impact CER application. Qualifications:
  • Bachelor's/University degree or equivalent experience
  • Minimum 6+ years working in or with data analytics in support of technology
  • Minimum 3-5 years in Banking and Credit Cards systems for a clear understanding of Business products, customer touchpoints and supporting technologies
  • Knowledgeable in ServiceNow functions (e.g., Incident, Change, Reporting)
  • Proven track record in a communications planning and execution role Technical Skills Required:
    • Highly skilled with MSOffice Suite of Products (Excel, PowerPoint, SharePoint, Visual Basic)
    • Experience working with incident, problem and change management ticketing systems and processes
    • Training or equivalent experience with BI tools
    • Demonstrated problem solving and analytical skills.
    • Experience working with technology systems that support Banking systems
    • Knowledge of MSSQL and C# .Net is preferred
    • Experience with Cloud Services (AWS, Azure) is a plus
    • Knowledge of CICD (Continuous Integration and Continuous Deployment), including RLM, Bitbucket and Jenkins Non-Technical Skills Required:
      • Strong interpersonal and organizational skills; with exceptional ability to interact with and through diverse resource as well as diverse business groups
      • Excellent communication skills (written, verbal & presentation) that shows a collaborative approach
      • Must be able to manage multiple clients, projects, and deliverables simultaneously
      • Must be highly productive when working independently and work well with broader team
      • Skilled in managing and delivering in a fast paced, deadline driven, dynamic environment
      • Must be self-motivated, accountable and results oriented Education:
        • Bachelor's/University degree or equivalent experience
          
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          Job Family Group:
          
          Technology -
          
          Job Family:
          
          Business Analysis / Client Services
          
          Time Type:
          
          Full time
          
          Primary Location:
          
          Irving Texas United States
          
          Primary Location Salary Range:
          
          $110,890.00 - $166,340.00
          
          Citi is an equal opportunity and affirmative action employer.
          
          Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
          
          Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
          
          View the " EEO is the Law " poster. View the EEO is the Law Supplement .
          
          View the EEO Policy Statement .
          
          View the Pay Transparency Posting
          
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          Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
          
          

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