Service Technician

Company: 2nd Wind Exercise Equipment Inc
Location: Sioux Falls
Posted on: May 16, 2022

Job Description:

Description:OUR Mission: Delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world class organization.YOUR Opportunity: It's time for you to take part in the growth happening during the most exciting time to be a part of this industry! At Johnson Health Tech, we are working to better ourselves through bettering the people who use our fitness equipment.EVERYONE'S Advantage: "I continue to believe that exercise is medicine that everyone should take - especially in this era of COVID-19," Robert E. Sallis, MDPosition Overview:Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment.***This position will service a 4-5 hour radius from Sioux Falls***Responsibilities:Act as a positive representative of Johnson Fitness & Wellness (JFW) in the community through professional conduct, appearance and a clean uniform.Diagnose problems and repair malfunctioning exercise equipment.Provide exceptional customer service to all customers.Manage inventory levels appropriately and accurately.Prepare and follow through with paperwork related to billing for workComplete all time cards to ensure accuracy for payroll purposes.Assist the retail stores to resolve any customer service problem areas.Assist key personnel to resolve any problem areas.Maintain cooperative working relationships with all company employees. This includes "inter" and "intra" departmental employees. Also included are all customers, contractors, owners, vendors, etc.Keeps the Service Manager informed as to all pertinent factors affecting the assigned responsibilities.Performs any other related or unrelated, unassigned, unspecified, unusual or special duty the Service Manager may assign from time to time.. Requirements:Education:High school degree or equivalent requiredExperience:1-3 years of experience in a technical support or service role preferredExperience with Microsoft CRM (Customer Relationship Management) helpfulOther Requirements:Valid driver's license with an acceptable driving recordBasic knowledge of technical and mechanical problem solving preferredWorking knowledge of Microsoft Office Suite and similar communication related softwarePhysical Demands:Moving fitness equipment during diagnostic calls, repairs and preventative maintenance.Ability to lift 50 pounds to carry items such as tool bag and partsWill be required to move 40-50 pounds up to 20% of the work dayPush/pull up to 100 pounds 0-5% of the work day while utilizing devices such as moving dollies/carts.Will require the ability to use standard hand tools (wrenches, screw drivers, ratchets, drills, voltmeter, etc.). Will require the ability to walk/run/lift to test exercise equipment for issues and when work is completed to ensure issues are resolved.Work Environment:Travel throughout designated work geographical area.Drive a company vehicle to customer's site.Be dressed appropriately with protective gear that is required for each site.Benefits:We offer an excellent compensation package and team-oriented work environment with growth opportunities.Some of our outstanding benefits include:Health & Dental InsuranceCompany paid Life Insurance401(k)Paid Time Off benefitsProduct discountsWellness programsWe're honored to be recognized by Forbes, yet again, as one of the #WorldsBestEmployersof 2021, based on a survey of 150,000 workers in 58 countries. EOE/M/W/Vet/Disability#S&DTECHS2

Keywords: 2nd Wind Exercise Equipment Inc, Sioux Falls , Service Technician, Engineering , Sioux Falls, South Dakota