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VP Client Management - Physician Revenue Cycle Services

Company: Change Healthcare
Location: Wentworth
Posted on: February 23, 2021

Job Description:

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.-If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.-Empower Your Future. Make a Difference.Vice President, Client Management - Physician Revenue Cycle ServicesOverview of PositionThe Vice President, Client Management is responsible for leading a team of client relationship experts who cultivate meaningful relationships with key decision-makers, maintain high customer satisfaction, and position Change Healthcare as a trusted partner in the Radiology market. This leader will coach the team to ensure high customer retention and is ultimately responsible for client satisfaction, retention, and growth, both organic and via expanded services in her/his region. The VP coordinates with Sales to drive additional services as well as serves as an escalation point for client issues.- The VP may be responsible for managing Directors of Client Management and/or team of individual contributors in the client management function. Key success factors include the demonstrated professional experience in solving complex business challenges and the ability to build effective relationships, both internally and with Change Healthcare clients, which will result in client references, adoption of additional services, and high levels of retention and satisfaction.-What will be my duties and responsibilities in this job?

  • Set expectations and drive best practices within the Client Management team, ensuring that customers have a consistent and world-class experience with Change Healthcare. Operate as a leader, coaching the team through obstacles and ensuring the team's success with the clients in the region
  • Cultivate executive relationships both externally with customers and internally with Operations, IT and other key stakeholders to influence perception, and identify and create new opportunities
  • Closely manage Client Management team activities, including optimization, operational reporting and escalations
  • Serves as an escalation point for the team on client concerns and works with all stakeholders to positively impact the client
  • Proactively coach's team to manage and resolve customer issues
  • Maintains relationships with key client contacts and coordinates with client management to drive performance that fosters an environment to minimize attritionWhat are the requirements needed for this position?
    • A minimum of 10+ year's health system and/or physician office experience with large employed and/or independent groups of physicians/providers in the related functions of practice management, patient workflow and revenue cycle management, or healthcare consulting
    • A minimum of 10 years of experience leading remote teams of client relationship specialists and successfully driving initiatives to increase customer satisfaction and retention
    • Experience presenting or consulting to C suite or large physician organizations
    • Expertise in the areas of assignment of roles relative to the billing, clinical workflow, and documentation within a hospital and office-based setting
    • Experience gained through exposure to account management and/or systems and the change management and quality measuresWhat other skills/experience would be helpful to have?
      • Demonstrated the ability to develop strong successful relationships with -C- suite and Senior level executives
      • Understands customer's business / operational priorities, including technology and service needs, new service requirements, service utilization, and may serve in an individual or people-manager capacity
      • Ability to consult on or assist in the creation of a growth strategy for physician practices
      • Technical understanding of revenue cycle technology platforms
      • Bachelor's degree in business or related field or 15+ years of relevant physician revenue cycle experienceHow much should I expect to travel?Post COVID, this position will travel up to 50% overnight.- Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!-Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,- national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com-with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here -to view our pay transparency nondiscrimination policy.Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Sioux Falls , VP Client Management - Physician Revenue Cycle Services, Executive , Wentworth, South Dakota

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