CPR, General Manager

Company: Assurant, Inc.
Location: Toronto
Posted on: February 25, 2021

Job Description:

We specialize in delivering extended protection programs and support services that strengthen customer loyalty, deliver a memorable experience and generate sustainable profit. "A deep commitment to social responsibility impacts everything we do" "Find Out More" Working with integrity & innovation to protect what matters most Whether you are a customer looking for help with your policy or a business wanting to learn more about our solutions, we are here to help. Why would you recommend someone should consider a career at Assurant? 1:49 [flowing upbeat music] It's easy to say why I can recommend someone to--- With 850+ locations worldwide, CPR is the largest mobile device repair retail chain in the world. Join a rapidly growing company in an exciting, dynamic industry. We are seeking a General Manager - Canada to work out of the Canadian headquarters of our parent company (Assurant) in Toronto. The GM - Canada will report to the General Manager of CPR and will be responsible for the day-to-day management of all aspects of CPR's operations in Canada. As CPR is a franchise organization with 20+ locations across Canada, managing relationships with franchisees and collaborating closely with them to ensure their success is among the most critical aspects of the job. The Details The General Manager will have the following primary duties: Work closely with US-based CPR operations team to execute company-wide programs and meet strategic objectives. Responsible for development and execution of franchisee to achieve door growth targets Full management of Canadian CPR P&L Cultivate collaborative, professional relationships with CPR franchisees in Canada Participate in weekly, company-wide "Network Update Calls" during which corporate leadership provides strategic and operational updates to the field Develop a cadence for regular communication with Canadian franchisees Manage franchisees to all relevant KPIs and SLAs Develop and communicate performance improvement plans for underperforming operators/locations Identify qualified franchise sales prospects and nurture them through the sales process to close Interface with CPR's commercial clients including OEMs, wireless carriers, and insurance companies to execute national repair service programs Identify and pursue opportunities for the development of new commercial repair business Leverage CPR's corporate team in the US for marketing assets, training resources, and strategic direction. Coordinate remote and in-person training for stores Provide regular status updates and reporting on business performance to CPR and Assurant leadership. Drive execution of Assurant Canada's distributed same unit repair strategy Collaborate with Assurant Canada team to pursue additional strategic initiatives and pilots in support of current and prospective Connected Living clients as required Travel to CPR's annual store summit (typically held in Las Vegas or Florida) and deliver content relevant to Canadian franchisees in attendance Basic Qualifications: 5 years of experience in wireless retail, electronic repair, or franchising Demonstrated sales funnel management experience Demonstrated ability to deliver, client-centric, service management support with a strong focus on problem-solving as a leader Demonstrate the ability to deliver real-time strategic thinking Manage multiple projects simultaneously Strong attention to detail Ability to develop and maintain productive business relationships with clients, colleagues, vendors, and franchisees Effective communication, documentation, and presentation skills to lead activity level improvements across repair and service network management function Preferred Qualifications: College or University Diploma Bilingual -French/English (is a plus) Strategic thinker, someone who has a solid understanding of industry drivers, and the ability to evaluate market opportunities Effective analytical, communication, and presentation skills Ability to act independently and take the lead, as required Ability to influence, motivate and collaborate across functional business teams You do not have any recently viewed jobs Sign up for job alerts Join our talent network and get Assurant news and job alerts delivered to your inbox. Email Interested In Enter a category, a location or a category/location pair and click "Add." Category Location

• Sales and Account Management, Toronto, Ontario, Canada Remove Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice. I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year. Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state or local law. Accessibility Statement If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Accessibility@assurant.com . We take the privacy and security of prospective employees very seriously and are actively working to combat employment scams. To protect your personal information, here are a few things you should know about our talent acquisition process:
  • Assurant never asks employees or prospective employees to send money.
  • Assurant does not ask for banking information from prospective employees.
  • We will only email you from email addresses that end in "assurant.com". Please check the spelling of email senders carefully.
  • Written offers are communicated exclusively through our applicant tracking system, Workday. We do not extend unsolicited offers to candidates who have not applied for a position or gone through our recruiting process.

Keywords: Assurant, Inc., Sioux Falls , CPR, General Manager, Executive , Toronto, South Dakota