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Customer Success Manager - CPG

Company: Numerator / Market Track, LLC
Location: Toronto
Posted on: April 8, 2021

Job Description:

Customer Success Manager - CPG Location: Toronto, ON, Canada
Req#: 544453
Apply Employees Click Here To Refer Company Information Numerator is a data and tech company bringing speed and scale to market research. Headquartered in Chicago, IL, Numerator has more than 2,000 employees worldwide. The company blends proprietary data with advanced technology to create unique insights for the market research industry that has been slow to change. The majority of Fortune 100 companies are Numerator clients. Job Description Numerator is seeking a--Customer Success Manager--serves as a trusted advisor to our customers, ensuring they achieve success with our platform-based solutions and maximize their return on investment - leading to strong renewal rates and growth across our portfolio of productsThis individual is responsible for understanding customer business objectives, leading frequent discussions with senior executives across Sales, Marketing, Merchandising, Category Management and Insights to confirm value and discover new needs. The Customer Success Manager will partner with other members of our Customer Team as well as our Product and Solutions Consulting teams to ensure clients get the most from our game-changing insights and products. In addition, they will work with Sales colleagues to help expand our customer footprintWhat you'll do:

  • Manage a client relationship after onboarding is complete to drive on-going realized value against measurable long-term strategic goals to ensure long-term success
  • Establish and execute against a Customer Success Plan that ensures value delivered for the customer over time and the adoption of contracted Numerator solutions across key user groups based on confirmed Use Case
  • Be an advocate for all assigned clients by understanding their business deeply and leveraging Numerator's solutions to help them grow
  • Work closely with Sales colleagues to support business reviews, ensure renewal of annual recurring revenue, and identify and support growth across an assigned portfolio of clients
  • Capture Impact Stories to document Customer Use Cases and associated business impact and ROI
  • Manage to Client Health objectives and lead execution against all supporting activities including NPS capture and response and Calls to Action to restore Client Health
  • Partner with the Customer Success Enablement team and with Engagement Managers to support On-boarding activities and on-going Customer Education
  • Provide feedback to the Product Team to help improve platform offerings
  • Continually create or refine processes and internal documentation
  • Support all pillars of the Customer Success function as needed Skills & Requirements What you'll bring:
    • Bachelor's or Master's Degree with 2+ years relevant experience
    • CPG, Consumer Electronics, Apparel, and/or Retail industry knowledge preferred
    • Desired experience in Customer Success or related role with a focus on account planning and management
    • Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, Dunnhumby)
    • Experience as a power user of Microsoft Excel and related customer relationship management tools like Salesforce.com and Gainsight
    • Expertise with one or more of Numerator's Products preferred
    • Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to achieve success on our platform
    • Proficient with multi-tasking, prioritizing, and working with colleagues across a wide portfolio of accounts
    • Skilled at developing relationships with clients to become a trusted and value-added business partner
    • Able to easily walk people through an entire process, step by step, and create a story to increase understanding of the data
    • Excellent oral and written communication skills
    • Strong presentation skills, particularly with customers or prospects present
    • Travel requiredWhat We Offer
      • An inclusive and collaborative company culture- we work in an open environment while working together to get things done, and adapt to the changing needs as they come.
      • Market competitive total compensation package.
      • Volunteer time off and charitable donation matching.
      • Strong support for career growth, including mentorship programs, leadership training, access to conferences and employee resource groups.--
      • Great benefits package including health/vision/dental, unlimited PTO, flexible schedule, 401K/RRSPs matching, travel reimbursement, and more.If this sounds like something you would like to be part of, we'd love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology and methodologies we use are constantly changing and we value talent and interest over specific experience.--We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,--sexual orientation, gender identity,--national origin, disability status, protected veteran status, or any other characteristic protected by the law. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Numerator / Market Track, LLC, Sioux Falls , Customer Success Manager - CPG, Executive , Toronto, South Dakota

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