Service & Installation Manager

Company: Furniture Mart USA Inc
Location: Sioux Falls
Posted on: January 23, 2023

Job Description:

Join our retail and commercial flooring covering team as a Service & Installation Manager at Carpet One in Sioux Falls, SD! This is a great career opportunity for a results-driven, outgoing, effective communicator with a proven track record of providing outstanding customer service and facilitating timely problem resolution.The Service & Installation Manager manages and coordinates the many details of carpet and hard surface flooring installations. This position oversees our contracted flooring installers to assure quality, eliminate service issues, and achieve installation excellence. This includes job site inspections, vendor and customer relations, material management, and claims resolution.Full-TimeOversight of all installation and service of flooringTroubleshooting any installation/flooring issues to determine best solution for the customerManaging all warranty related claims or service issues, resolving issues quickly and effectivelyAssisting with installers/crew interviewsMonitoring workmanship of installers and maintaining relationships with current installersFacilitating communication between sales staff and installers through coaching and trainingPursuing the Carpet One Installation Excellence programMaintaining and continually enhancing professional knowledge of flooring product and installation best practicesWHAT DO WE OFFER?$ Competitive Wages $Growth Opportunities - With our promote-from-within-first philosophy, our employees can grow with us as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company!Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!REQUIREMENTS/QUALIFICATIONS:Must be a minimum of 21 years of age, have a valid driver's license, and clean driving recordMust be able to lift in excess of 100 lbs. on a regular basisUpon job offer, must be able to pass a background check and drug test prior to starting employmentQualified candidates should have several years of flooring and management experience with a working knowledge of materials and installation methodsPrior construction industry and/or residential renovation experience preferredAbility to solve problemsComputer proficiencyDetailed, organized, and thoroughExcellent communication and customer service skills are essentialFurniture Mart USA is an Equal Opportunity Employer

Keywords: Furniture Mart USA Inc, Sioux Falls , Service & Installation Manager, Executive , Sioux Falls, South Dakota