Operational Risk Officer (VP/Hybrid)
Company: Citi
Location: Trent
Posted on: January 26, 2023
Job Description:
The Chief Administrative Office (CAO) drives consistency for
addressing Operational Risk and Control issues within Personal
Banking & Wealth Management (PBWM) Operations & Fraud Prevention.
The CAO fosters a culture of control, customer centricity and
accountability by leading efforts to identify, anticipate and
mitigate regulatory, reputational, and operational risks. The PBWM
Operations & Fraud Prevention Operational Risk Officer is
accountable for control related matters with respect to identified
areas of responsibility within the North America CBORC Operations
organization. Whether supporting transformation related work or
directly interacting with process owners to document end to end
processes and identify control automation opportunities, this role
provides critical support and guidance to ensure effective
execution of all Loan Operations Transformation initiatives.
Responsibilities:
- Manage PBWM Loan Operations transformation initiatives working
across silos and with ICG to ensure alignment of key
initiatives
- Support the development and execution of Transformation
activities related to Risk & Control, Compliance and Governance
routines
- Partner with Operations teams to effectively define and
document business process and initiatives to assist in risk
assessment and control identification
- Assess the spectrum of risks and how those risks arise
- Leverage available tools and processes to support process
owners in the design and development of effective controls and
monitoring methods, with a focus on automation and efficiency
- Identify key risk indicators and work with the business on
development. Effectively challenge to ensure correct measures are
in place
- Ensure there is a strong escalation culture within aligned
operational areas. Partner with peers across North America and
globally to drive consistent execution and learn from incidents
that did not occur within direct operational area
- Work effectively across PBWM and ICG teams
- Build strong relationships across all three lines of
defense
- Communicate to all stakeholders (including Senior Management)
on a timely basis in a clear manner
- Identify reputational risk and its operational / financial
cause / effects. Manage situations that create operational
risk
- Develop and maintain strong working relationships with Business
& Function Risk Control Leads
- Escalate appropriately and timely any concerns that could put
timeliness and completeness of deliverables at risk
- Understand and articulate the unique needs and risks associated
with Global Operations & Fraud Prevention Qualifications:
- 6-10 years experience in Consumer Operations, Controls,
Compliance and/or Risk Management
- Knowledge of PBWM processes and systems utilized by Loan
Operations
- Project management experience
- In depth knowledge of Mortgage Servicing Operational processes
and technology platforms supporting the Operations.
- General understanding of relevant banking regulation and
supervisory expectations for large complex financial institutions
- Track record of managing internal relationships and
demonstrated experience in leading sustained change and change
management efforts
- Demonstrated ability to think strategically, analytically, and
creatively problem solve
- Strong interpersonal skills, with evidence of working in
collaboration across large organizations, including a proactive and
'no surprises' approach in communicating issues/requests
- Continuous improvement mind-set - assess impact of actions and
adjust as needed; simplify and standardize at every
opportunity
- Understand how your work contributes to other work across Citi
/ understand downstream impacts of decisions made
- Proactively seek opportunities to enhance and strengthen
infrastructure and controls in a way that: drives value, enables
the build of better product and services and balances risks and
returns/growth
- Partner across the business in a way that demonstrates
collective obligation on managing risk through appropriate
controls
- Process re-engineering and improvement mind-set with ability to
identify and solve for root cause rather than symptoms; address
problem solving and opportunities in a holistic way/break down
organization silos
- Continuously seek out opportunities to improve products and
services; learn from mistakes
- Seek out diverse perspectives and skill sets recognizing that
the power of Citi is the sum of its parts
- Constructively challenge others at all levels and across
boundaries to deliver better results; invite challenge
- Fully commit to decisions once made
- Be comfortable communicating reality - both positive and
negative - honestly, openly, and directly Education:
- Bachelor's/University degree or equivalent work experience,
Master's degree preferredThis position will be hybrid (i.e. working
on-site and from home a couple of days each week). - Job Family
Group: Risk Management - Job Family:Operational Risk Time Type:
Full time Primary Location: Florence Kentucky United States Primary
Location Salary Range: $99,590.00 - $149,380.00 Citi is an equal
opportunity and affirmative action employer.Qualified applicants
will receive consideration without regard to their race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Citigroup Inc.
and its subsidiaries ("Citi") invite all qualified interested
applicants to apply for career opportunities. If you are a person
with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review
Accessibility at Citi .View the " EEO is the Law " poster. View the
EEO is the Law Supplement .View the EEO Policy Statement .View the
Pay Transparency Posting - Effective November 1, 2021, Citi
requires that all successful applicants for positions located in
the United States or Puerto Rico be fully vaccinated against
COVID-19 as a condition of employment and provide proof of such
vaccination prior to commencement of employment.
Keywords: Citi, Sioux Falls , Operational Risk Officer (VP/Hybrid), Executive , Trent, South Dakota
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