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Operations Support Coordinator - Behavioral Health - PRN

Company: Avel eCare
Location: Sioux Falls
Posted on: September 24, 2022

Job Description:

General Hours: -Varied Shifts and hours Day/Night/Weekend/Holidays includedExempt Status: -Non-Exempt (hourly)Department: -Behavioral Health -Schedule: 12 hours shifts/PRN -
SUMMARY: -The eCare Operations Support Coordinator is responsible for the coordination of the administrative procedures needed to facilitate daily clinical operations of the Avel eCare Service Line. This position coordinates operations of the eCare Service Line as outlined below.
ESSENTIAL FUNCTIONS:

  • Participate -in the -implementation and education -of policy and procedure for operational and clinical workflow -to ensure compliancy. -Facilitate calls and encounter flow and communication between nursing staff and providers. -
  • Work in conjunction with Clinical Informaticist to manage -access and chart validation in patient -EMRs -for best quality practices. - -
  • Answer phones and conduct -equipment connectivity testing, troubleshooting, -and -issue resolution. - This includes filing IT tickets, following up on issues, education -to -other employees, working with individual site personnel, communicating with IT personnel, etc. -
  • Assist with implementation tasks -and go-live events. - -
  • Assist with coordination -of -management of -provider and nurse -scheduling and communication. - - -
  • Coordinate and track -on-demand assessment to facilitate efficient -workflow. -Call transfer facilities to assist with finding -placement treatment for patients. -
  • Receives data and inputs information into various computer systems, databases, and spreadsheets as directed. - Performs duties in an efficient, accurate and timely manner. - - -
  • Performs generalized secretarial duties in an accurate and timely manner to include, but not limited to: -create and update site books, organize and tidy BH hub, professional interaction on the phone and camera, -makes copies of products as requested, assemble, and distribute information as directed. - - - -
  • Performs tasks, as directed by supervisor/director, to assist in efficient operation of the Service Line. - -
  • Assist with internal and external customer -service. Facilitate -communication with service line. -
    EDUCATION and/or EXPERIENCE:
    • Associates degree or equivalent from a two-year college or technical school preferred; 2 years related experience and/or training; or equivalent combination of education and experience required.
      CERTIFICATION, LICENSURE, and/or REGISTRATIONS:
      • This position requires a valid drivers license and that the employee is insurable by the Avel automobile liability insurance carrier.

Keywords: Avel eCare, Sioux Falls , Operations Support Coordinator - Behavioral Health - PRN, Healthcare , Sioux Falls, South Dakota

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