Registered Nurse (RN) - Medical Call Center

Company: Avera Health
Location: Sioux Falls
Posted on: April 15, 2025

Job Description:

Registered Nurse (RN) - Medical Call Center at Avera Health summary:
As a Registered Nurse in the Medical Call Center, I conduct patient assessments and triage calls to provide evidence-based nursing recommendations. This role involves collaborating with healthcare providers and community resources to ensure effective patient care. My responsibilities also include developing personalized care plans and maintaining accurate documentation of patient interactions.
Location:Avera McKennan HospitalWorker Type:RegularWork Shift:Afternoon Shift (United States of America)Pay Range:The pay range for this position is listed below. Actual pay rate dependent upon experience.$27.25 - $40.75Position Highlights7:00am-3:30om & 3:00pm-11:30pm: 48hrs/2wks including working every third weekend and holiday. Primarily eve shift with occasional day shift.You Belong at AveraBe part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
A Brief Overview

Responsible for applicable assessment, triage, planning, education on interventions/options, education and evaluation of outcomes. This role provides support and follow-up calls per outlined protocols, facilitating referrals to local physicians and community services and ensures hand-offs between services are completed.


What you will do

• Completes assessment of patient with pertinent health data.
  
• Collects caller symptoms/reason for all to analyze assessment data to provide caller with sound nursing assessment and alternatives following the nursing process and Avera Medical Call Center Assessment Guidelines/Triage criteria, policies and procedures.
  
• Analyzes the assessment data in determining problem focus, triage disposition, and appropriate referral.
  
• Identifies expected outcome individualized to the caller/patient and explains the expected outcome to gain cooperation & understanding.
  
• Develops nursing care plans by obtaining medical histories; documenting patient condition, psychological status, and influencing social factors; developing a nursing diagnosis; establishing care objectives; defining nursing interventions, schedules and timetables.
  
• Refer caller/patient appropriately to medical care, hospital-based services or community resources as identified in plan of care.
  
• Collaborates with clinics, departments, and providers to obtain and communicate vital patient information for continued care.
  
• Documents patient care services by charting in patient and department records.
  
• Maintains competence in nursing capabilities outlined by leadership.
  Essential Qualifications
  
  The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
  
  Required Education, License/Certification, or Work Experience:
  
  
  • Registered Nurse (RN) - Board of Nursing An active license in the state of practice. Upon Hire
    Expectations and Standards
    
    
    • Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
      
    • Promote Avera's values of compassion, hospitality, and stewardship.
      
    • Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
      
    • Maintain confidentiality.
      
    • Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
      
    • Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.
      Benefits You Need & Then SomeAvera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.
      • PTO available day 1 for eligible hires.
      • Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan
      • Up to 5% employer matching contribution for retirement
      • Career development guided by hands-on training and mentorshipAvera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to .
        
        Keywords:
        Registered Nurse, Medical Call Center, Patient Assessment, Nursing Care Plans, Triage, Healthcare Collaboration, Patient Documentation, Community Resources, Quality Care, Healthcare Support
        

Keywords: Avera Health, Sioux Falls , Registered Nurse (RN) - Medical Call Center, Healthcare , Sioux Falls, South Dakota