Customer Service Specialist

Company: Innova Solutions
Location: Rock Valley
Posted on: March 18, 2023

Job Description:

Greetings,

My name is Mohit and I'm with Volt Workforce. I am reaching out to see if you would be interested in hearing more about this opportunity.
Please give me a call -on 952-838-2821 or let me know what time I can contact you over the phone.
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Role: Customer Service Representative
Duration: 12 months contract
Location: Rock Valley, IA 51247
Shift: 1st
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Duties:


Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers dealers and Deere personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of client products/services/programs through special program offerings special mailings and pro-active user contact.
Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.

Keywords: Innova Solutions, Sioux Falls , Customer Service Specialist, Hospitality & Tourism , Rock Valley, South Dakota