Frozen Clerk/ Dairy Clerk

Company: Hy-Vee
Location: Sioux Falls
Posted on: May 27, 2023

Job Description:

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Frozen Foods Clerk
Department: Frozen Foods
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.
Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism Reporting Relations:
  Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers
  Positions that Report to you: None
  Primary Duties and Responsibilities:
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
    • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
    • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
    • Rotates and replenishes merchandise and ensures highest quality standards are met.
    • Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
    • Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
    • Builds end caps display and fills these areas through the week as necessary.
    • Unloads trucks, checks in product, puts product away, and may review invoices.
    • Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
    • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
    • Adheres to company policies and individual store guidelines.
    • Reports to work when scheduled and on time. Secondary Duties and Responsibilities:
      • Orders product and supplies as necessary.
      • Assists with inventory.
      • Prices products for customers as necessary.
      • Assists in other areas of store as needed.
      • Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics:
        • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
        • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
        • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic
          direction. Education and Experience:
          No education requirement. Six months or less of similar or related work experience preferred.
          Physical Requirements:
          • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
          • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
          • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
            Working Conditions:
            This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.
            Equipment Used to Perform Job:
            Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system
            Contacts:
            Has daily contact with customers and suppliers/vendors.
            Are you ready to smile, apply today.

Keywords: Hy-Vee, Sioux Falls , Frozen Clerk/ Dairy Clerk, Hospitality & Tourism , Sioux Falls, South Dakota