Customer Service Representative II (Remote-Essex County, New York)
Company: MAXIMUS
Location: Sioux City
Posted on: May 4, 2024
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Job Description:
Description & Requirements
Maximus is currently looking for Customer Service Representatives
to join our growing team. This position is responsible for
providing face-to-face and telephonic enrollment and outreach
services to New York Medicaid recipients. In this position you will
maintain an active Certified Application Counselor (CAC)
certification and assist with special projects, administrative
tasks, and new hire training.
This position is remote in Essex County, NY.
The Customer Service Representative may also be deployed to work
from home as determined by management and business needs.
What you will receive:
Essential Duties and Responsibilities: - Conduct one-on-one and
group outreach presentations to recipients and community members. -
Present program education and enrollment options to recipients. -
Present managed care options to recipients and assist them in using
their health care and dental plans. - Maintain positive
relationships with county staff, state agencies, community groups
and recipients. - Complete direct data entry into designated
internal automated systems in accordance with project policies and
procedures. - Conduct outreach including phone calls, home visits
and community presentations in the field in accordance with project
policy and procedures (75% of the time). - Establish and maintain
knowledge of community and participates in community events, health
fairs, and other activities as needed. - Assist other Outreach
Counselors and other team members with management and completion of
daily duties. Minimum Requirements: - High school diploma or GED
required and 2+ years of relevant professional experience required,
or equivalent combination of education and experience.
-Conduct face-to-face and/or virtual (telephonic) outreach and
enrollment services, including education on managed care options
and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment
process
-Interface and maintain professional and positive relationships
with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers
complete their Medicaid application
-Assist Call Center Operations and other departments as determined
by project management to meet business needs
-Regular member of a processing unit within the Outreach
department:
EEU
Data Entry
Manual Notices
-Conduct shadowing / training activities with new hires
-Works in assigned special projects
-Maintain Certified Application Counselor CAC active
certification
-Conduct Certified Application Counselor (CAC) tasks in select
counties
-Maintain updated knowledge of the New York Medicaid Choice
Project
-Meet all standards established for this position as outlined in
the corresponding annual performance criteria and bonus template
for this position
-High School Diploma or equivalent
-Prior work experience in customer service, data entry and or data
processing
-Experience working with MS office applications (Excel, PowerPoint
& Word)
Preferred Qualifications:
-Some college or college degree
-Experience with New York Medicaid
Home Office Requirements:
-Candidates must have their own laptop/computer equipment with
Windows 10 Operating System or above.
-Reliable high-speed internet service
-Minimum 20 Mpbs download speeds/50 Mpbs for shared internet
connectivity
-Minimum 5 Mpbs upload speeds
#NYMC #NYMCCSR
EEO Statement
EEO Statement: Active military service members, their spouses, and
veteran candidates often embody the core competencies Maximus deems
essential, and bring a resiliency and dependability that greatly
enhances our workforce. We recognize your unique skills and
experiences, and want to provide you with a career path that allows
you to continue making a difference for our country. We?re proud of
our connections to organizations dedicated to serving veterans and
their families. If you are transitioning from military to civilian
life, have prior service, are a retired veteran or a member of the
National Guard or Reserves, or a spouse of an active military
service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce
is our most important resource. Maximus is an Affirmative
Action/Equal Opportunity Employer. Maximus provides equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not
limited to job location, a candidate's education, training,
experience, expected quality and quantity of work, required travel
(if any), external market and internal value analysis including
seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation
package. Other rewards may include short- and long-term incentives
as well as program-specific awards. Additionally, Maximus provides
a variety of benefits to employees, including health insurance
coverage, life and disability insurance, a retirement savings plan,
paid holidays and paid time off. Compensation ranges may differ
based on contract value but will be commensurate with job duties
and relevant work experience. An applicant's salary history will
not be used in determining compensation. Maximus will comply with
regulatory minimum wage rates and exempt salary thresholds in all
instances.
Keywords: MAXIMUS, Sioux Falls , Customer Service Representative II (Remote-Essex County, New York), Hospitality & Tourism , Sioux City, South Dakota
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