Technical Writer 2

Company: Wells Fargo Bank
Location: Sioux Falls
Posted on: February 15, 2020

Job Description:

Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. The Technical Writer 2 is critical to ensuring that team members are able to provide customers with timely and accurate information, and that the businesses supported maintain records that are compliant with the records management and other policies. This position will report into the Implementation Manager for the Personal Lending Group (PLG) Standard Operating Procedure (SOP) Governance and Technical Writing team. Responsibilities include: Drafts, edits and formats basic to moderately complex procedures, policies, job reference materials, Visio process flows, and other technical documentation Drafts and/or edits basic web content Researches and translates technical information for technical and non-technical users Uses developing knowledge of HTML, JavaScript languages and other web-based tools to assist in web-publishing projects Conducts basic audience analysis Edits and/or reformats copy and ensures documentation is in compliance with standards, regulations, and Wells Fargo policies Follows established guidelines for organization and design of work for publication to procedure repositories Consults with business line and supporting department contacts for documentation of procedures, including updates, policies, and reference materials May create graphical technical presentations for others May create graphical technical presentations for others Required Qualifications 1+ year of technical documentation and publication experience Desired Qualifications Process definition and documentation experience Intermediate Microsoft Office skills Excellent verbal, written, and interpersonal communication skills 1+ year of HTML (HyperText Markup Language) experience Solid critical thinking skills Strong attention to detail and accuracy skills Ability to work independently Ability to consult, build, and maintain solid working relationships in and outside of immediate department Knowledge and understanding of the Open Text system Other Desired Qualifications 2+ years of student lending experience Job Expectations Ability to travel up to 5% of the time Ability to work nights, weekends, and/or holidays as needed or scheduled Street Address SD-Sioux Falls: 3201 N 4th Ave - Sioux Falls, SD AZ-PHX-Northwest Phoenix: 2202 W Rose Garden Ln - Phoenix, AZ IA-Clive: 13733 University Ave - Clive, IA Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Sioux Falls , Technical Writer 2, IT / Software / Systems , Sioux Falls, South Dakota