Field Service Dispatch Supervisor - Ag

Company: Ziegler CAT
Location: Marshall
Posted on: May 29, 2023

Job Description:

Ziegler currently has an opening for a Field Service Dispatch Supervisor. We are looking for a leader to help us continue to grow our business and continue to provide superior service for our customers. The Field Service Dispatch Supervisor directs the Branch Field Service Technicians to ensure an efficient, safe, and profitable operation to support Branch and Corporate objectives, and maintains the highest quality of service to the customer.

Responsibilities:

• Leads the field service team to ensure an efficient, safe, and profitable operation
• Documents incoming calls and dispatches jobs to field service technicians
• Administers our Safety Program and promotes a culture of safety
• Manages work in process to meet deadlines and efficient billing
• Administers proper collecting procedures (Charge, COD, Cash)
• Ensures work orders are created with the proper segment order; ensures technician parts and labor are on the correct segments
• Works with customers to define scope of work/repairs on their equipment
• Creates accurate service estimates for customers, obtains permission from customer for the original work requested and advises customers on course of action in repairs
• Manages fast and accurate response to after-hours calls
• Handles all customer communications during the repairs, communicates warranty information, and handles complaints
• Assists technicians on complex diagnostic and repair issues
• Manages technician productivity; assigns work orders and schedules workload.
• Coaches and mentors technicians, understands their goals and prepare them for the next step in their career
• Ensures technicians are trained properly through Ziegler internal and web-based training
• Completes fair and accurate yearly reviews with Technicians; Provides appropriate improvement recommendations
• Monitors vehicle maintenance, inspections, and DOT requirements for field service vehicle
  
  Qualifications:
  
  • 2-year technical degree preferred; High school degree required
  • 2+ years of relevant diesel equipment knowledge preferred
  • 2+ years in a lead or supervisory position preferred
  • Exhibit the values of the Ziegler Way
  • Strong communication and organizational skills required
  • Ability to problem solve and think creatively to take care of customers in the most efficient way required
  • Committed to serving our customers and developing a team with the Ziegler Way values
  • Strong computer skills required
  • Basic understanding of warranty issues preferred
  • Personal characteristics: planning/organization, customer focus, problem solving, even temperament, leadership, strong written and verbal communication skills
    
    Minimum Physical Requirements:
    
    • Position will require standing, sitting, walking, use of hands, talking, and hearing.
    • Working conditions may be indoor and/or outdoor. Noise level may be loud at times.
      
      This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
      
      Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
      
      For more information about your equal employment opportunity rights and protections, click here.
      
      For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.
      
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      Special Assistance Request Form - Ziegler CAT

Keywords: Ziegler CAT, Sioux Falls , Field Service Dispatch Supervisor - Ag, IT / Software / Systems , Marshall, South Dakota