SiouxFallsRecruiter Since 2001
the smart solution for Sioux Falls jobs

Dispute Specialist

Company: The Bancorp
Location: Sioux Falls
Posted on: January 16, 2020

Job Description:

OverviewResearch and resolve cardholder billing disputes and process a variety of transactions on accounts to protect the company\u2019s interests. Perform all activities in accordance with departmental and governmental rules, regulations, processes and procedures.ResponsibilitiesAssist cardholders who are disputing charges on their prepaid card statements via telephone or correspondence. Question cardholder as needed to collect relevant information, answer cardholder questions and concerns and set expectations regarding time to investigate and resolve issue. Inform cardholder of relevant processes and procedures that affect their situation. Conduct research activities using multiple processing systems.Educate cardholders on Prepaid card regulations, and advise the cardholder of any documentation needed to resolve their dispute.Review documentation provided by cardholders to determine whether or not the company has chargeback rights based upon credit card (MasterCard, Visa, etc.) regulations. Contact and communicate with cardholders, merchants, merchant banks, as needed in each case. Effectively present information to and respond to questions from contacts on chargebacks.Compose and send appropriate online or manual correspondence when required. Use standard departmental communication formats as applicable. Comment cardholder accounts in order to track history of disputes.Process approved chargebacks following credit card (MasterCard, Visa, etc.) regulations and timelines and in accordance with all applicable company processes and procedures. Review and analyze transaction trends for card accounts and decision properly.Process Reg E claims as they occur.Report all potential issues to management and/or compliance as needed.Update and maintain the company\u2019s policy and procedure documents and ensure compliance with appropriate regulatory agencies.Complete online fee adjustments as necessary based on research and case findings. Calculate figures and amounts such as interest and percentages.QualificationsEducation/Experience:An associate\u2019s degree in a related field or an equivalent combination of training and experience.A minimum of 2 years related experiencePrevious Credit or Prepaid Card experience with a background in chargebacks preferred.Other Qualifications: Strong working knowledge of credit card (MasterCard, Visa, etc.) regulationsExcellent verbal, written, and interpersonal communication skillsA team player able to work effectively in a team fostered, multi-tasking environmentGood time management skills with the ability to prioritize and organize work to meet deadlines.Employment with The Bancorp includes successfully passing a background check including credit, criminal, OFAC, education and past employment. The Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations

Keywords: The Bancorp, Sioux Falls , Dispute Specialist, Other , Sioux Falls, South Dakota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Get New Roofing Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Sioux City
Posted on: 01/21/2020

ECHO Tech
Description: Echo TechSunbelt Staffing is currently looking to fill a Echo Tech position. This contract
Company: Sunbelt Staffing
Location: Sioux City
Posted on: 01/21/2020

Respiratory Therapist (SNF)
Description: At National Staffing Solutions, we have the privilege and honor of working with dedicated healthcare professionals that make a positive impact in aiding those needing healthcare services across the U.S. (more...)
Company: National Staffing Solutions
Location: Sioux Falls
Posted on: 01/20/2020


Teaching Positions
Description: ELEMENTARY TEACHER SECONDARY LANGUAGE ARTS TEACHER ELEMENTARY PE/INTRO TO TECHNOLOGY TEACHER INSTRUMENTAL MUSIC GRADES 5-12 Wakefield Community
Company: Wakefield Community Schools
Location: Sioux City
Posted on: 01/21/2020

Get New Remodeling Work Today - Preview Leads In Your Area (Sioux City)
Description: Please note that this is not an offer of employment.Over 25 million homeowners have trusted HomeAdvisor to help them find
Company: HomeAdvisor
Location: Sioux City
Posted on: 01/21/2020

Teller 35 Hours Marion Road
Description: Teller 35 Hours Marion Road Description at Wells FargoSkip to Main Content About Us About Us Overview Who We Are: Overview Vision, Values, and Goals Overview Corporate Social Responsibility Diversity (more...)
Company: Wells Fargo Bank
Location: Sioux Falls
Posted on: 01/21/2020

CDL-A Driver - 6+ mo OTR EXP Required (Sioux City)
Description: We can't stop drivers from bragging on us.Eight years in a row. The Pay - Guaranteed pay starting day 1 - 1,304.91 Avg. weekly pay - Company Driver CPM 0.43 to 0.54, based on experience - Extra Pay (more...)
Company: GRAND ISLAND EXPRESS
Location: Sioux City
Posted on: 01/21/2020

OTR Dry Van CDL A Truck Drivers
Description: Qualifications Crete Carrier Corporation takes pride in hiring the most professional truck drivers the industry has to offer. See our qualifications below. Valid Class A CDL TWIC Card and Alabama (more...)
Company: Crete Carrier Corporation
Location: Sioux Falls
Posted on: 01/20/2020

Licensed Life Insurance Agent - Free inbound leads. Work freedom
Description: Join the revolutionary ASSURANCE platform, and enjoy the freedom of working when you want, from wherever you want, helping inbound, qualified,
Company: ASSURANCE Independent Agents
Location: Sioux City
Posted on: 01/20/2020

Life Insurance Agent - free inbound leads, license required
Description: Join the revolutionary ASSURANCE platform, and enjoy the freedom of working when you want, from wherever you want, helping inbound, qualified,
Company: ASSURANCE Independent Agents
Location: Sioux City
Posted on: 01/20/2020

Log In or Create An Account

Get the latest South Dakota jobs by following @recnetSD on Twitter!

Sioux Falls RSS job feeds