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Bilingual Customer Service Associate

Company: Five Star Call Centers
Location: Sioux Falls
Posted on: March 23, 2020

Job Description:

Position:   Bilingual Customer Service Associate Work Hours:  8:00 am – 7:00 pm Work Days: Monday – Friday; No weekends Paid Training Hours: 8:30am – 5:00pm for approx. 1-2 weeks Status: Full-Time or Part-TIme Are you looking for a new and exciting career or maybe you just need a change of scenery? Five Star Call Centers has a position for you! The Bilingual Customer Service Associate is responsible for providing effective customer service for callers by using excellent, in-depth knowledge of our client’s workshops and partner programs. This position involves answering various benefit inquiries over the phone.  Individuals in these positions are responsible for ensuring that each caller receives accurate benefit information and world class service. High School Diploma or equivalent required 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS Prior experience assisting members and/or providers with telephone inquiries is preferred Basic knowledge of personal computer operations and software packages Excellent written and oral communication skills Ability to perform in a high volume, fast paced call center environment Proven ability to work independently as well as a productive member of a team Exceptional organizational and time-management focus Must be able to pass a background check ***If an offer of employment is extended you will be required to take an onsite drug test. Five Star Call Centers will make reasonable accommodations in compliance with the Americans with Disabilities Act. Five Star Call Centers is an Equal Opportunity Employer and participates in the E-verify program.

Keywords: Five Star Call Centers, Sioux Falls , Bilingual Customer Service Associate, Other , Sioux Falls, South Dakota

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