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Product Support Specialist (Work From Home)

Company: Five Star Call Centers
Location: Sioux Falls
Posted on: March 23, 2020

Job Description:

Position: Product Support Associate Work Hours: Shifts between 6:00 am – 11:00 pm Work Days: Monday-Friday; Rotating weekends Paid Training Hours:  8:30 am – 5:00 pm for 1-2 weeks Status:  Full Time or Part Time Are you looking for a new and exciting career or maybe you just need a change of scenery? Five Star Call Centers has a position for you! The Product Support Associate position will assist customers of an industry-leading telematics client, with responsibility for engagement via multiple support channels, including phone and email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up. Customer focus Knowledgeable in troubleshooting products and equipment (mobile electronics and remote start/security products preferred) Ability to use technology effectively and productively Strong communication skills Work well in teams Phone etiquette skills Positive attitude Ability to read, write and speak fluently Reliable and hard working A high school diploma or GED is preferred ***This is a work from home position after training is completed in the office and you meet the work at home guidelines. ***If an offer of employment is extended you will be required to take an onsite drug test. Five Star Call Centers will make reasonable accommodations in compliance with the Americans with Disabilities Act. Five Star Call Centers is an Equal Opportunity Employer and participates in the E-verify program.

Keywords: Five Star Call Centers, Sioux Falls , Product Support Specialist (Work From Home), Other , Sioux Falls, South Dakota

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