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Bilingual Customer Service Associate

Company: Five Star Call Centers
Location: Sioux Falls
Posted on: March 23, 2020

Job Description:

-- Position:--Bilingual Customer Service Associate Work Hours:--8:00 am --- 7:00 pm Work Days: Monday --- Friday; No weekends Paid Training Hours: 8:30am --- 5:00pm for approx. 1-2 weeks Status: Full-Time or Part-TIme -- Are you looking for a new and exciting career or maybe you just need a change of scenery? Five Star Call Centers has a position for you! -- The Bilingual Customer Service Associate is responsible for providing effective customer service for callers by using excellent, in-depth knowledge of our client---s workshops and partner programs. This position involves answering various benefit inquiries over the phone.-- Individuals in these positions are responsible for ensuring that each caller receives accurate benefit information and world class service. --

  • High School Diploma or equivalent required
  • 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS
  • Prior experience assisting members and/or providers with telephone inquiries is preferred
  • Basic knowledge of personal computer operations and software packages
  • Excellent written and oral communication skills
  • Ability to perform in a high volume, fast paced call center environment
  • Proven ability to work independently as well as a productive member of a team
  • Exceptional organizational and time-management focus
  • Must be able to pass a background check -- ***If an offer of employment is extended you will be required to take an onsite drug test.-- Five Star Call Centers will make reasonable accommodations in compliance with the Americans with Disabilities Act. Five Star Call Centers is an Equal Opportunity Employer and participates in the E-verify program.

Keywords: Five Star Call Centers, Sioux Falls , Bilingual Customer Service Associate, Other , Sioux Falls, South Dakota

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