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Operations Supervisor (Service Minded)

Company: MedSpeed
Location: Sioux Falls
Posted on: March 24, 2020

Job Description:

Summary The Operations Supervisor II position is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives. Reports To: General Manager Direct Reports: Logistics Service Representatives Essential Duties: Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching Ensure accuracy and ongoing system maintenance of route, client and variable stop data Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities Maintain positive client relationships through regular communication and prompt resolution of service exceptions Establish & maintain a clean, safe work environment and ensure compliance with company---s Making Every Day Safe policy Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file Assist operations team with projects to improve operational efficiency and service quality All other job-related duties as assigned Work to promote MedSpeed team culture Education and Work Experience: --- Bachelor---s degree preferred in Business, Operations, Supply Chain Management or related field --- 2-4 years of progressive business experience preferred Skill and Competency Requirements: --- Successful experience applying quality management principles --- Strong project management skills --- Excellent written and oral communication, strong interpersonal skills --- Strong customer relation skills, demonstrated ability to interact with key decision makers --- Process-oriented mindset focused on continuous improvement, excellent problem-solving skills --- Collaborative work style, able to work well within and across departments --- Result & action oriented with a sense of urgency --- Rational thinker with the ability to excel in stressful situations --- Demonstrated leadership ability --- Strong computer skills, Microsoft Office Suite proficiency MedSpeed is an Equal Opportunity Employer. We offer competitive wages and benefits including medical, dental, vision, 401(k), life, and Paid Time Off. Visit us online at www.medspeed.com to learn more about our great organization.

Keywords: MedSpeed, Sioux Falls , Operations Supervisor (Service Minded), Other , Sioux Falls, South Dakota

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