Senior Patient Access Representative - Surgical Associate
Company: Sanford Health
Location: Sioux Falls
Posted on: January 12, 2021
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Job Description:
Sanford Health is one of the largest and fastest-growing
not-for-profit health systems in the United States. We're proud to
offer many development and advancement opportunities to our nearly
50,000 members of the Sanford Family who are dedicated to the work
of health and healing across our broad footprint.See yourself at
Sanford!Facility: Surgical Tower Location: Sioux Falls, SD Address:
1500 W 22nd St, Sioux Falls, SD 57105, USA Shift: Day Job Schedule:
Part time Weekly Hours: 24.00Job SummaryTwo major functions of the
Senior Patient Access Representative (PAR) are patient registration
and scheduling. Depending on setting, the PAR may only perform
registration or scheduling duties, while in other settings, the PAR
may perform both registration and scheduling duties. In all
settings, the PAR performs additional duties, as assigned. Duties
vary by location/setting. Specific duties vary by location and may
include the following: Collaborates with multi-disciplinary team to
ensure medical services are appropriately scheduled for patient.
Responsible for resource management and resolving conflicts. Serves
as a liaison between provider, clinical staff and patient. Manages
provider schedules.In a registration role, the Senior Patient
Access Representative greets patients, verifies patient
demographics to accurately register and/or schedule patients, and
takes care of related paperwork. Creates electronic patient files;
provides, scans, and routes necessary patient forms and documents.
Educates patients and captures patient signatures on necessary
paperwork.Establishes and assigns financial responsibility and/or
assists with arrangements while adhering to appropriate policies
and procedures. Collects co-payments, pre-payments, and/or payments
on account balances . May also work through the registration work
queue to address and resolve issues specific to registration,
including work queue errors, denied insurance claims, and
maintenance of the registration database.In a scheduling role, the
Patient Access Representative schedules patient appointments and
procedures, obtains and coordinates referrals, conducts
-authorization, arranges interpreter services, checks patients
in/out. Collaborates with nursing team and providers to coordinate
appointments to meet patients' needs. May coordinate provider
schedule, resolve work queue issues and manage recall and wait
lists. Operates multi-line telephones.In all settings, the Senior
Patient Access Representative serves as a mentor for new Patient
Access Representatives and other staff. Displays professionalism
and promotes an atmosphere of mutual respect and cooperation. Must
be able to work as part of a team and work independently. Must
always maintain confidentiality of sensitive information. Requires
excellent customer service and the ability to empathize with
patients and their situations. Working knowledge of medical
terminology and use of professional written communication when
making notes.Work hoursMonday 9:15 am - 2:15 pmTuesday - Friday
9:15 am - 2:00 pmQualificationsHigh School graduation or GED is
required; post-secondary education helpful.Previous medical office
experience preferred. Prior electronic medical records (EMR)
experience is preferred. Must have knowledge of medical
terminology; customer service skills essential. Six months'
customer service experience desired.BenefitsSanford Health offers
an attractive benefits package for qualifying full-time and
part-time employees. Depending on eligibility, a variety of
benefits include health insurance, dental insurance, vision
insurance, life insurance, a 401(k) retirement plan, work/life
balance benefits, sick leave and paid time off. To review your
benefit eligibility, visit https://sanfordhealth.jobs/benefits
.Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an
individual with a disability and would like to request an
accommodation for help with your online application, please call
1-877-673-0854 or send an email to talent@sanfordhealth.org
.Sanford Health has a Drug Free Workplace Policy. An accepted offer
will require a drug screen and pre-employment background screening
as a condition of employment.Job Function: Revenue Cycle Req
Number: R-36117 Featured: Yes
Keywords: Sanford Health, Sioux Falls , Senior Patient Access Representative - Surgical Associate, Other , Sioux Falls, South Dakota
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