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Senior CX Designer

Company: Sun Life Financial
Location: Toronto
Posted on: April 9, 2021

Job Description:

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Role Summary Are you a proven Client Experience (CX) Designer who is obsessed with understanding client needs and leading the design of experiences to delight them? Reporting to the Director, Client Journey Owner, in the Canadian Client Experience Office (CXO), the Sr. CX Design Consultant is responsible for taking a client centric view to define and design journeys to help our Clients achieve lifetime financial security and live healthier lives. In this role, you will drive the CX design for a specific portfolio of client journeys to produce measurable CX and business results You will work closely with teams across the organization, using insights and design to form a common understanding of client needs and strategy. You will work with UX design partners to define principles, explore concepts, test and deliver exceptional experiences that fulfill this strategy. This role requires an understanding and passion for transforming CX strategy into pragmatic and impactful experiences across various channels that exceed client expectations. What will you do? Support the Director, Client Journey Owner and key partners to help define the Canada CX Strategy and prioritized client journeys Support short-term and long-term CX roadmaps that identify key changes required to deliver an amazing client experience and measureable business and client outcomes. Track & report progress against these roadmaps. Partner closely with team members across CX Strategy, UX, Client Insights and Product to support research activities and gain a deeper understanding of our Clients and their needs in order to define future state CX. Lead the CX design exploration, definition and design for your area by leveraging innovative design methodologies to produce key CX design deliverables including competitive scans, future state journey maps, CX canvas work, storyboards, digital concepts, iterative prototypes and user testing. Design end-to-end, integrated experiences for our clients based on a deep understanding of client behaviours, trends and analytics. Bring together multiple systems and tools to support the needs of each audience across multiple channels and touchpoints. What do you need to succeed? University degree or certification in Design, Design Thinking, Business, Computer Science or a related field or equivalent work experience Minimum of 7 years of progressive experience in CX Design, Design Thinking, UX Design or Client Strategy roles. Excellent design, research and communication skills. Proven experience translating insights, strategy and vision into tangible and impactful experiences with measurable outcomes. Strong collaboration skills, with the ability to work among a diverse group of researchers, marketers, designers and product owners. Excellent problem solving skills, with the ability to present a compelling argument for change. What's in it for you? Competitive salary and bonus structure influenced by market range data Entitlement to flexible benefits program, and 4 weeks vacation A friendly, collaborative and inclusive culture Pension, stock and savings programs to help build and enhance your future financial security The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.-- Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com . At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. We're committed to making life brighter for our Clients - who are at the heart of everything we do. Our passion and purpose have fuelled us for more than 150 years. We're there for our Clients in the moments that matter most. We create opportunities to make a difference in the lives of individuals, families and communitiesaround the world. PEOPLE. We believe in harnessing your intellectual power and developing the best, brightest and most passionate people to serve our Clients. Diversity is our strength. We support an inclusive environment where you're a leader, collaborator, innovator and trusted partner. EMPLOYER OF CHOICE. We're consistently recognized as a top employer. We offer competitive pay, a flexible and progressive benefits programs, total rewards, agile work environments and more. Year after year, we're named as one of the world's most sustainable organizations. We invest in preventing diabetes on a global scale and lead community-based programs to improve the lives of individuals and families where we all live and work. RECENT AWARDS: Greater Toronto's Top Employers 2020 Canada's Top Employers for Young People 2020 Indeed's Top-Rated Workplaces in Canada 2019 Universum's 2019 Top 100 Most Attractive Employers--for students in Canada

Keywords: Sun Life Financial, Sioux Falls , Senior CX Designer, Other , Toronto, South Dakota

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