Business Customer Care

Company: Vast Broadband
Location: Sioux Falls
Posted on: June 9, 2021

Job Description:

Job Title: Business Customer Care SpecialistReports to: MGR Business OperationsFLSA Status: Non-exemptDepartment: Customer CareSummary: The primary role of this position is to answer inbound calls from the Vast Broadband Commercial customer base. Candidates will be responsible for providing Tier 1 and Tier 2 support to providers and customers members in a call center environment.Duties and Responsibilities:Respond to telephone inquiriesAbility to work across multiple departments within one organization and effectively communicate information, build partnerships, demonstrate the "one team" approach, while achieving timely resultsCommunicate appropriate options for resolution in a timely mannerFollow assigned schedule to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problemsProvide quality internal and external customer service surrounding the Company valuesExcellent attendanceOther duties as assigned by management.Essential Job Skills/Requirements:Excellent customer service skillsFlexible schedulePossess an upbeat, team-oriented attitudeGreat phone personalityAbility to multitask effectivelyStrong problem solving and analytical skills with the ability to take ownership and initiative to handle business challengesAbility to communicate effectively and patiently with a wide range of personalities and abilities.Organizational skills a must.Education and/or Experience: At least 2 years of inbound and/or outbound call center experienceHigh School Diploma or GED requiredTelecommunications experience preferred.Working knowledge of Microsoft Office products, with proficiency in Excel and Word.Language Skills: Excellent verbal and written communication skills in the English language (Bilingual, Spanish is a plus)Ability to hear, speak, and communicate clearly on the telephone Vast Broadband is an Equal Opportunity Employer

Keywords: Vast Broadband, Sioux Falls , Business Customer Care, Other , Sioux Falls, South Dakota