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Housekeeper

Company: Fairfield
Location: Sioux Falls
Posted on: June 9, 2021

Job Description:

COMPANY OVERVIEW At Fairfield Inn & Suites, we promise to always make our guests feel welcome and that all starts with you! Our team members are our foundation and they have a passion for customer service. Our guests count on us to deliver the uncomplicated, stress free stay that Fairfield Inn & Suites has delivered since it all began. We would like to welcome you on a journey to keep our promises to our guests and teammates! We are always looking for great people who are dynamic, resourceful and ready to jump into any situation to give a helping hand. With a variety of positions, we are confident you will find the perfect fit for you within our hotel. If you are a positive person and have a genuine interest in the well-being of others around you, we invite you to apply today!

JOB SUMMARY: As Assistant Executive Housekeeper, you will be responsible for aiding in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests. This position is that of a working manager, where time would be split between room inspections, team member supervision, and laundry as well as cleaning rooms on some days. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply! RESPONSIBILITIES Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area to ensure product quality standards are met and that optimum service is provided to hotel guests. Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. Carry out special needs and requests of the guests, VIP's and repeat visitors. Assist with tracking inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and ordering needed supplies and amenities on monthly/quarterly basis. Assist Executive Housekeeper with implementing and maintaining ongoing general cleaning programs. Assist Executive Housekeeper with conducting monthly department meetings with housekeeping staff. Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees. Assist in resolving guest complaints regarding service and/or room cleanliness. Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed. QUALIFICATIONS Previous hotel housekeeping experience preferred; previous supervisory experience also preferred. Knowledge of housekeeping and laundry operations and procedures. Knowledge of proper use and storage of cleaning chemicals. Knowledge of equipment such as vacuums, commercial washers and dryers. Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members. Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations. Able to prioritize and organize work assignments and delegate responsibilities. Demonstrate genuine care for customers and team members. Able to work in a fast paced environment. Able to work independently and as part of a team. Able to access and input information into computer. BENEFITS Associate Hotel Discounts Worldwide! PTO Accrual from day one! Health, Dental and Vision Insurance 401(k) with Employer Match Short Term & Long Term Disability Insurance Paid Life Insurance Employee Assistance Program

Keywords: Fairfield, Sioux Falls , Housekeeper, Other , Sioux Falls, South Dakota

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