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Enterprise Cloud Engineer I

Company: Wellmark Blue Cross & Blue Shield
Location: Sioux Falls
Posted on: June 9, 2021

Job Description:

Job Summary

About the Career: The Enterprise Cloud Engineer I is responsible for ensuring cloud environments are properly maintained including initial incident response for services and products, patching, security remediation and documentation. In this role, you will build, manage and troubleshoot services and platforms in support of cloud services. You will execute system changes, while configuring, monitoring and testing system performance and capacity. And you will maximize system availability and transparency for customers by providing stable and reliable services and platforms, that promote and enhance Wellmark's ability to deliver products and services on a 24 x 7 schedule.

Our Ideal Candidate: Your experience is primarily within linux. You have a knack for finding opportunities for automation. You have experience or interested in automating solutions at scale (ansible experience a plus). While you do not mind working independently, you have an interest in growing your communication and interpersonal relationship building skills to collaborate across engineering and security teams or other cross-functional teams within IT.

Why Wellmark Technology? At a time when technology is creating new business models, disrupting industries and creating valuable experiences for consumers, our role as technology team members must elevate an organization through innovative transformation, modernized technology and delivery of new business strategies, including an aim to continuously evolve and enhance the customer experience. At Wellmark, our technology transformation program is called Ascend and is led by our empowered technology leaders and team members. Together, we are leaning into the future, owning the outcome and working together to transform how we work and what innovative solutions we deliver.

Qualifications

Required:

  • Associates degree or direct and applicable work experience
  • Minimum 2+ years' experience working with either cloud or system administration/operations; with prior collaboration experience with Engineers, Security and Application Design/Run teams to ensure system design aligns to the architecture standards. Working knowledge of DevOps / CICD methodologies and tools
  • Familiarity with scripting concepts
  • Familiarity with various virtualization technologies and cloud environments
  • Demonstrated ability to collaborate within a team for the process of defining IT Solution scope, business/system requirements, and writing/executing test cases
  • Strong communication skills (both written and verbal) with the ability to communicate to a variety of technical audiences
  • Effective troubleshooting/problem solving skills; breaking down issues to find the root-cause with a high attention for detail
  • Understand risk and how enterprise level changes impact an organization
  • Proactive in nature and someone that is naturally curious, inquisitive and willing to learn new skills

Availability for rotating on call (typically low call volume), as well as a rotation of maintenance weekends will be included with this role. Additional information will be provided in the interview process.

Preferred:

  • Bachelor's degree
  • Working knowledge (or understanding) of Scrum Agile framework for managing work or DevOps principles and methodologies
  • Appropriate technical certifications relative to area of expertise
  • Experience in providing high quality interoperability and has the ability to take action to improve existing processes, implementing solutions and measuring impact

JOB ACCOUNTABILITIES

a. Responsible for initial troubleshooting and issue resolution for multiple applications/systems. Will work with Cloud Engineers, Developers, Security and other appropriate stakeholders as part of issue resolution.b. Utilize existing patterns to build, test and install services and platforms to support overall stability in compliance with technology standards perform maintenance and upgrades as directed.c. Perform system support and maintenance including oncall as needed.Will work under established technology policies, standards and guidelines and as needed, execute ad hoc commands.d. Ensure systems availability and performance. Inform Leadership and/or Engineering peers of systems health and create incidents for remediation.e. Ensure adequate system capacity to support business functions.Will review and analyze patterns within systems to proactively inform leadership and/or Engineering peers of recommended changes as needed.f. Coordinate existing documented work for Wellmark's offshore cloud support team, if applicable.g. Ensure team documentation e.g. process, runbooks, diagrams etc. is kept up to date and accurate. Participate in peer reviews part of standard quality assurance practice.h. Maintain compliance with all applicable legal, regulatory, licensing, governance, and contractual requirements by helping to establish and monitor effective processes and procedures. Stay up to date with technology policies and procedures including updates for non-enterprise level systems, team processes and diagrams.i. Other duties as assigned.

Keywords: Wellmark Blue Cross & Blue Shield, Sioux Falls , Enterprise Cloud Engineer I, Other , Sioux Falls, South Dakota

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