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Customer Service Representative

Company: Security National Bank
Location: Sioux Falls
Posted on: June 10, 2021

Job Description:

At Security National Bank, if there is one belief we hold together as a team, it's that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take - every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life's interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we'd like you to advance your career with us at SNB.JOB DESCRIPTION:As a Customer Service Representative (Bank Teller), you are the Bank's front-line ambassador in delivering stellar customer service. CSR's are a critical role for the Bank and represent our brand. Successful CSR's have a calm confidence, yet are outgoing and engaging. The ideal candidate for this position has a head for numbers, great organizational skills, and meticulous attention to detail. CSR's process large sums of money and multiple transactions per hour, so it's imperative they work accurately, quickly, and with a smile. Our CSR's develop lasting relationships with our customers and promote other bank services and products through referrals.The Bank provides an excellent professional work environment where people truly enjoy coming to work each day. We are looking for a team-oriented individual with a "can-do" attitude who can proactively step up and offer assistance when needed. Security National Bank provides the training and professional development you need to build a strong foundation for a successful career in banking.Provide the highest level of service to every customer.Maintain a cash drawer including taking in/giving out cash and balancing.Accurate and efficient processing of transactions.Receive loan, safe-deposit box and credit card payments.Process cash services.Redeem U.S. Savings Bonds.Identify customer needs through qualifying questions and refer appropriate services, products and digital options.COMPETENCIES:Customer ServiceAttention to DetailOrganizationProblem SolvingCommunicationTeamworkInitiativeIntegrityEDUCATION AND EXPERIENCE:Cash handling experienceCustomer service experienceHigh school diploma or equivalentHOURS:Some extended business hours.BENEFITS:We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.ABOUT SECURITY NATIONAL BANK:Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis " and emerge as the region's most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what's right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.LEARN MORE:Falls, SDExperiencePreferred1 year(s): Cash handling experience1 year(s): Customer Service experienceEducationPreferredHigh School or betterSkillsPreferredVaultTeamworkTelephoneProblem SolvingHonestyDepositComputerCommunicationCustomer ServiceCash HandlingBankingBalancingAccuracyBehaviorsPreferredTeam Player: Works well as a member of a groupLoyal: Shows firm and constant support to a causeEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsPreferredWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workSelf-Starter: Inspired to perform without outside helpPeer Recognition: Inspired to perform well by the praise of coworkersJob Security: Inspired to perform well by the knowledge that your job is safeGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Keywords: Security National Bank, Sioux Falls , Customer Service Representative, Other , Sioux Falls, South Dakota

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