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Meter Utility Specialist

Company: Berkshire Hathaway Energy
Location: Sioux Falls
Posted on: June 10, 2021

Job Description:

Primary Job Duties and Responsibilities (Essential Job Function)

To obtain meter readings from assigned routes and operate automated meter reading equipment to

ensure superior service in terms of safety, reliability, customer satisfaction, loyalty, and value. Perform

gas disconnects and other related gas compliance work.

Typical Duties

1. Works in a safe manner that complies with corporate safety policies and procedures and encourages safe work habits in others to ensure customer and employee safety.

2. Operates automated meter reading equipment and performs routine maintenance to ensure billing

accuracy and customer satisfaction and loyalty.

3. Manually reads meters, verifies meter numbers and pertinent billing information to ensure accurate

billing records.

4. Records and reports damaged metering and regulating equipment, gas leaks, theft of service,

diversions and other hazardous conditions to ensure customer safety and compliance with

company policies and procedures.

5. Responds to customer inquiries and directs customers to appropriate company resources to ensure

customer satisfaction, loyalty and value.

6. Operates electronic office equipment and maintains a working knowledge of personal computer and online computer systems to expedite data entry and retrieval.

7. As directed, disconnects gas service at the meter or at the service entrance; Inserts plug or other sealing device on residential gas meters as directed.

8. Extends proper courtesy and consideration to customers and customer's property.

9. Monitors the corrosion protection system on inside and outside gas meter piping.

Meter Utility Specialist

10. May Perform Inside Gas Meter Inspections, and completes associated records to ensure a safe and reliable gas distribution system.

11. Delivers notices to customer's premises.

12. Performs other related tasks as apparent or assigned.

Must meet all ability exam requirements where such exams exist.

Must meet all physical requirements established by the ADA Position Analyzer.

High school education or equivalent experience is desirable.

Working knowledge of company safety policies and procedures.

Ability to communicate with customers and employees in a courteous and tactful manner and

demonstrate a caring attitude toward the customer while firmly administering company policies.

Willing to be available for overtime as workload dictates.

Ability to operate electronic office equipment and personal computer skills and knowledge.

Demonstrates integrity and discretion when dealing with confidential information.

This is a safety sensitive position which requires a drug screening test in compliance with Department of

Transportation regulations.

Must have a valid state drivers license.

Must be able to work without direct supervision.

Keywords: Berkshire Hathaway Energy, Sioux Falls , Meter Utility Specialist, Other , Sioux Falls, South Dakota

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