Teller (Arrowhead Branch)

Company: The First National Bank in Sioux Falls
Location: Sioux Falls
Posted on: June 10, 2021

Job Description:

As a Teller, you play an integral role in the customer experience at the bank. You provide more than a transaction; you have the opportunity every day to build successful relationships with our customers and with your team. We care about our customers' personal and professional success and our goal is to make their financial lives easier and better. Our Tellers help our customers along that financial journey by recognizing opportunities that can maximize their success and helping suggest excellent products and services to achieve their goals.ESSENTIAL FUNCTIONS: Service Excellence: Respectful and courteous to internal and external customers. Provide consistent exceptional customer service through all delivery channels as measured by excellent ESI survey ratings. Provide excellent customer service on branch phone and customer support phones. Answer all customer questions or transfer call to expert when needed. Accuracy: Perform functions of a universal teller including completing deposit and withdrawal transactions, telephone transfers, balance inquiries, and other customer-related questions. Complete daily branch capture functions including but not limited to scanning, balancing, deposit corrections, and notifying customers. Process deposits from various sources including deposit bags, mail, ATM, and lockbox services. Balance all teller transactions daily. Referrals: Build customer relationships to establish quality referrals to all areas of the Bank. Provide consistent exceptional customer service with all existing and potential customers in person or by phone by recognizing opportunities to refer, solving problems, answering questions, updating account information, or transferring calls when appropriate. Build customer relationships that are meaningful and sincere to establish quality referrals to all areas of the Bank.COMPETENCIES CollaboratingWorking cooperatively with others to help a team or work group achieve its goals. CommunicationConveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others. Quality OrientationAccomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.ExperiencePreferred1 year(s): Customer ServiceSkillsPreferredAccurateCooperationDetail OrientedRelationship BuildingVerbal CommunicationWritten CommunicationEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: The First National Bank in Sioux Falls, Sioux Falls , Teller (Arrowhead Branch), Other , Sioux Falls, South Dakota