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Customer Service

Company: AAA Allied Group Inc
Location: Sioux Falls
Posted on: June 12, 2021

Job Description:

## Need summer work? ## **AAA is hiring occasional (seasonal) Customer Service positions for the busy Roadside Assistance Virtual Call Center Team_!_ If you are looking to rescue and help people in their biggest time of need, this is the role for you!** **Virtual training: Starts June 28th , 3 weeks, Monday through Friday 9am - 4:30pm** * ## **Computer pickups will occur the week before training in our office** * ## **Home WIRED internet connection and quiet work space required** **Schedules After Training: 24 hours per week, 4 days per week, 9am - 3pm, 10am - 4pm, 11am - 5pm. (1 Weekend Day is required per week)** **_Total Rewards Package includes:_** * A competitive base pay per hour based on experience * 401(k) plan with company match * Summer Bonuses * Wellness and Health Advocate Programs * **Opportunity to move into PT/FT positions with potential for more benefits offered like healthcare, paid time off and more!** **_The day to day:_** * Properly answer and accurately receive, record and respond to members' requests from incoming telephone calls regarding Roadside Assistance and other related areas, while demonstrating a pleasant and professional telephone manner. Assist Members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination, and to provide trip routing/mileage information as part of a 24 hours, 7 days a week, 365 days a year operation. * Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources. Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with the Trusted Friend Help Desk and the Dispatch unit. Forward complaint information to Member Relations for follow-up. * Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered, including an accurate Estimated Time of Arrival. Suggest opportunities that will enhance a Member's experience; promote related programs as required by the Member's individual situation. **_What you can provide AAA:_** * High School Diploma or equivalent * Two (2) to five (5) years of customer service experience * Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others. Ability to cope in a professional manner with a fast work pace and time pressure. Ability to remain organized and in control under challenging conditions. * Working knowledge of personal computer, internet and competent keyboarding skills to accurately and efficiently complete daily work assignments. * Ability to read a map and provide clear directions. * _**Ability to work weekends, overtime and/or holidays as necessitated by business and/or weather conditions.**_ If you have the qualities and skills described, apply today to become a part of our growing team! **To learn more about our company and the position, please visit****Our Company Website,****.** **To see what it is like to work at AAA Club Alliance, check out our**Day In The Life Videos on the Company Website**.** At AAA Club Alliance, we've been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it's the company's positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day. *AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V* This Organization participates in E-Verify: E-Verify Participation Poster E-Verify Right to Work *Applicants have rights under Federal Employment Laws:* The Equal Employment Opportunity (EEO) The Employee Polygraph Protection Act (EPPA) The Family and Medical Leave Act (FMLA) *Applicants have rights under State and Local Employment Laws:* *Arizona* Arizona Law Prohibits Discrimination in Employment *California* Discrimination and Harassment in Employment are prohibited by Law *Delaware* Pregnant Workers Fairness Act *Missouri* Discrimination in Employment is Prohibited *New Jersey* New Jersey Law Prohibits Discrimination in Employment *Pennsylvania* Employment Provisions of the Pennsylvania Human Relations Act Philadelphia Employment Discrimination Philadelphia Ban the Box Posted Today * Part time * 20795 *Job Category:* Customer Service

Keywords: AAA Allied Group Inc, Sioux Falls , Customer Service, Other , Sioux Falls, South Dakota

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