Employee Training Coordinator (ETC)

Company: Cracker Barrel
Location: Sioux Falls
Posted on: May 16, 2022

Job Description:

Store Location: US-SD-Sioux Falls Overview:The Employee Training Coordinator coordinates the training of newly hired employees and the staffing, retention and development of Skill Trainers. The ETC conducts new employee orientation, and manages the staffing and development of Skill Trainer team to support new employee training. The ETC supports Personal Achievement Responsibility (PAR) progression, compliance training and new system rollouts.Responsibilities:Skill Trainer Staffing and DevelopmentDevelop and maintain a Skill Trainer Staffing PlanPosts Skill Trainer PositionsIn partnership with the GM conducts interviews and selects qualified candidates to become certified Skill Trainers.Manages the development and training of Skill Trainers.Oversees Skill Trainer Academy which includes tracking trainer certification progressTracks Skill Trainer meeting attendance in CBUPrepares & presents Skill Trainer evaluationsRising Star TrainingManages the Orientation training process for all Rising Star EmployeesDevelops and maintains the Training Plan for the Rising StarConducts Rising Star MeetingsConducts Plate Appearance Class (for new Servers & Grill)Conducts Point of Sale (POS) Workbook trainingCompliance Training AdministrationProvides training support to the store for regulatory training requirements and other policy reviews as needed or assigned (Food Protection Manager, Food Handler, Employment Policy reviews, and training)Personal Achievement Responsibility (PAR) Progression OversightProvides guidance to the store management team on PAR progression so the management team can ensure PAR progression and participationAnalyze PAR reports for concerns and opportunitiesFollows up with Employees to encourage PAR participationPosts PAR eligibility reportsPrepares distributes, and orders PAR Certificates for Promotion and new hire apronsTroubleshoots with the PAR Department any PAR promotion issuesStore Management CollaborationChampions Cracker Barrel's policies to ensure a safe work environment that encourages and celebrates diverse workforce that reflects the local communityRole models the Quality and Service Standards within the Cycle of Service at all times, whether it is interacting with the Guests, cleanliness, organization, hospitality, or appearanceAttends all Restaurant meetingsSupports new system or equipment rollout training.Qualifications:Minimum Experience and EducationPAR II or higher employee (PAR IV preferred)1 year as a Skill TrainerHas received passing scores on all evaluations in the past yearIs available for any shift, including weekends and holidaysIs a proven self-starter and able to work with minimal supervisionHas strong computer skills (knowledge of Windows and internet browsers)Analytical and decision making skillsStrong communication, time management and organization skillsFlexible and adaptable to various situationsPeople Pleasing attitude

Keywords: Cracker Barrel, Sioux Falls , Employee Training Coordinator (ETC), Other , Sioux Falls, South Dakota