Quality Assurance Administrator

Company: TalentBridge
Location: Sioux Falls
Posted on: August 6, 2022

Job Description:

The Quality Assurance role is an opportunity to gain experience with a Fortune 500 company in the financial industry. In this role you will be responsible for completing Quality Control reviews for the Deposit Legal Support (DLS) team including Elder Financial Abuse, Bankruptcy, Court Blocked Accounts, Service member Civil Relief Act (SCRA), Interest on Lawyer's Trust (IOLTA), Real Estate Trust Accounts (RETA) and Funeral Trusts. Candidates MUST sit in the Sioux Falls area.A Day in the Life:

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution.
• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations.
• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary.
• Assist in development and design of product specific databases.
• Review and score work.
• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients.
• Monitor quality assurance programs and processes to identify gaps and risk assessment.
• Design and conduct training for as needed.
• Provide coaching to Staff and track performance expectations and results.
• Make final scoring decisions on disputes which impact quality results.
• Interact with staff and business partners to promote teamwork and departmental effectiveness.Required Skills and Experiences:
  • 2+ years of Quality Assurance experience
  • HS Diploma

Keywords: TalentBridge, Sioux Falls , Quality Assurance Administrator, Other , Sioux Falls, South Dakota