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Client Service Representative

Company: Interim HealthCare
Location: Sioux Falls
Posted on: September 22, 2022

Job Description:

Interim Healthcare: -Interim HealthCare is America's leading provider of home care, hospice and healthcare staffing. As a family owned, women owned, and veteran owned business, we have been in Sioux Falls the past 30+ years, Brookings for the past 5+ years and recently opened in Fargo, ND (June 2022). We are also Medicaid/Medicare Certified. We strive to hire caring and compassionate individuals who wish to make a difference in their community, through strong leadership and dedication to the health care field!________________________________________________________________________________________________We are seeking a Part-Time Client Service Representative who will work closely with field staff and home care clients.**The right person for this job will be very proficient in Microsoft Office products, have good communication skills, and have a fun, energetic, and outgoing personality! You will need to be personable, friendly and have great customer service!________________________________________________________________________________________________Essential Functions:

  • Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.
  • Responsible for all home care scheduling.
  • Coordinates with Recruiters for positions needed in home care and interview potential candidates.
  • Responsible for educating new employees on home care procedures and scheduling.
  • Assists with home visits to ensure compliance with policies and procedures.
  • Assists with marketing, payroll and/or collection functions, as needed.
  • Ensures all ongoing trainings/inservices are logged into employee files.
  • Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.
  • Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.
  • Promotes agency through education to prospective and existing patients/clients.
  • Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient. -
  • Completes other assignments as requested and assigned.
  • May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. - Access to use and ability to disclose PHI is further defined by each organization/department.Minimum Education & Experience Requirements:
    • Associate Degree or equivalent years of training or work experience.
    • One (1) year experience in healthcare, temporary help, or related industry.
    • Knowledge of seniors and documented experience in working with them.Schedule:
      • Monday-Friday
      • Preferred hours 9am-2pm, can be somewhat flexible -(roughly 25 hours a week)
      • Minimal On-call rotation
      • Office setting________________________________________________________________________________________________Ready to join our fast-paced, award-winning company where you will change lives for the better every single day? Apply TODAY or call Abby @ 605-261-0994 for more information

Keywords: Interim HealthCare, Sioux Falls , Client Service Representative, Other , Sioux Falls, South Dakota

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