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Client Service Representative

Company: Equity Trust Company
Location: Sioux Falls
Posted on: November 26, 2022

Job Description:

When you work at Equity Trust, there is never a dull moment! You get to be a part of a dynamic, innovative, and collaborative team dedicated to providing a superior client experience and driven by performance. Our culture of learning and growth encourages our teams to challenge the status quo and break through ceilings to establish new standards for our industry. For all our associates, the journey is both challenging and rewarding, and we embrace the flexibility to allow you to pave your own path. Come join our mission and learn what it truly means to self-direct your future!

*This position is based out of our Westlake, OH office but eligible for fully remote work.

JOB OVERVIEW

The Client Service Representative delivers a superior client experience by identifying, troubleshooting, and assisting the client's needs.

RESPONSIBILITIES & DUTIES

--- Follows the guidelines set forth in the Equity Trust Service Philosophy
--- Provides inbound and outbound call servicing and operational support to individual investors and institutional clients
--- Assists clients with financial transactions
--- Researches client inquiries including questions regarding required filings, asset holdings, forms completion and general online assistance
--- Trains clients on the myEQUITY online portal
--- Provides timely follow-up on client concerns, issues, and transaction progress
--- Answers client questions regarding services and fees
--- Documents appropriate record of calls in Equity Trust systems
--- Follows all department procedures to ensure a superior client experience
--- Manages incoming and outgoing communications, including phones, faxes, and emails
--- Monitors and escalates service issues to ensure high quality response to clients

QUALIFICATIONS

--- Minimum 1 year of customer service experience, preferably in the retirement or financial services industry
--- High School Diploma or equivalent
--- Associate degree preferred

PROFESSIONAL CERTIFICATIONS

--- None required

TECHNICAL SKILLS

--- Intermediate-level proficiency in Microsoft Office
--- Basic knowledge of Customer Relationship Management (CRM) preferred

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

--- Customer Focus
--- Resourcefulness
--- Communicates Effectively
--- Instills Trust

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Job Type: Full-time%58047475%

Keywords: Equity Trust Company, Sioux Falls , Client Service Representative, Other , Sioux Falls, South Dakota

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