Support Specialist - PRN - ICU

Company: Avel eCare
Location: Sioux Falls
Posted on: January 23, 2023

Job Description:

Overview: Suport Specialist - PRN - ICU Sioux Falls, SD General Hours: 12-hour shifts; day/night rotation; weekend and holiday rotationDepartment: ICUSchedule: PRN SUMMARY:Performs complex secretarial duties and is responsible for the facilitation and specialized support of Avel Critical Care. This includes, data entry management, password management, computer troubleshooting and coordination of communication between multiple members of the health care team and customer sites/ with minimal supervision. Provides guidance to other staff regarding workflow and patient updates. Demonstrates efficiency with reception/secretarial software functions and office equipment including phone systems. ESSENTIAL FUNCTIONS:

• Receives data and inputs information into various computer systems, databases, and spreadsheets as directed. Performs duties in an efficient, accurate and timely manner.
• Performs generalized secretarial duties in an accurate and timely manner to include, but not be limited to: transposes handwritten or verbal communication to a typed format, edits all typing for typos and correct as necessary, makes copies of products as requested, collate, assemble, and distribute information as directed.
• Assists with password process for Avel employees. This includes setting up initial passwords, assisting with contacting multiple internal and external ICU monitored sites for resetting password and entry of password info into the single sign on system.
• Assists with troubleshooting and problem solving of IT issues. This includes filing Chill Tickets, following up on issues, education of other employees, working with individual site personnel, communicating with Avel IT personnel, etc.
• Receives incoming communication (phone, instant messaging, verbal or fax) and relays it to the appropriate team member in a timely manner. Communicates with customer sites as needed.
• Assist with data gathering and compiles results for quality improvement projects and efficiency projects, as well as any project that is assigned.
• Performs tasks, as directed by manager/director, to assist in efficient operation of the eICU unit. REQUIRED EDUCATION and/or EXPERIENCE:
  • High School diploma or GED required.
  • Healthcare background and one year of Medical secretarial school preferred.
  • Two or more years of secretarial experience in similar work environment required. Associated topics: bsn, care unit, ccu, mhb, nurse, psychatric, recovery, registed, staff nurse, transitional

Keywords: Avel eCare, Sioux Falls , Support Specialist - PRN - ICU, Other , Sioux Falls, South Dakota