ITSM Developer I
Company: Old Dominion Freight
Location: Sioux Falls
Posted on: March 17, 2023
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Job Description:
Assist with configuration, development, implementation, and
maintenance of IT Service Management system. Also assisting with
and supporting the portals that enhance end-user capability and
drive utilization of ITSM, as well as improving processes that lead
to the successful delivery of IT services.
Primary Responsibilities
+ Assist in configuration and development of customer solutions on
the IT Service Management platform
+ Assist in development of custom applications on the IT Service
Management platform
+ Assist with Development/Maintenance of customer facing portal(s)
to enhance utilization
+ Assist with Implementing/Maintaining cross platform
integrations
+ Assist with research/analysis of data to proactively identify
improvements (Continuous Service Improvement)
+ Assist with process improvement using workflows, business rules,
and capabilities
+ Assist with Design/Development/Maintenance of Service Catalog
+ Support the teams and business units to define efficiency needs
and assist in taking vision from idea to roadmap and
implementation
+ Assist with Discovering/Mapping current state and future state
processes
+ Maintain and document all system configurations, logs and work
instructions
+ Work with support teams across IT to identify root cause of ITSM
system issues
+ Assist leadership to audit the activities of Incident, Service,
Change, Problem, Major Incident, and Knowledge for compliance with
policies, standards, and procedures.
+ Participate in training and documentation targeting both IT
staff, and end-users
+ Assist with performing process mapping of existing and new
processes for review to identify potential challenge s
+ Assist with performing application maintenance/upgrade cycles in
accordance with defined Change Management practices
+ Assist with operational/administrative activities as needed
+ Assist with planning and performing bi-annual platform
upgrades
+ Assist with all testing efforts during update sets, and platform
upgrades
Job Qualifications
Education:
+ Bachelor's degree, preferred.
+ ITIL Foundations certification, required.
+ ServiceNow Certified System Administrator certification,
preferred.
+ Knowledge of the ITIL Framework and Agile/Scrum methodology is a
plus
Experience:
+ Prefer 1 year of successful ITSM and /or EPM software development
experience, preferably with ServiceNow
+ JavaScript development experience
+ Industry related process design certifications are a plus.
+ Familiarity with SaaS and Cloud technologies, and integration
practices
+ Strong familiarity with networking technologies
+ General understanding of database operations Familiarity with
Active Directory
+ Familiarity with ServiceNow "good" practices
+ Ability to work independently and meet deadlines with minimum
supervision
+ Excellent verbal and written communication skills: ability to
talk to and understand diverse audiences effectively, including
C-level
+ Effective problem-solving, time, and project management
skills
+ Proficient in MS Office Suite
Join the OD Family Today!As a Full Time member of our Family, you
and your family are eligible to receive:
+ Health, Dental & Vision Benefits
+ Short Term & Long Term Disability
+ Flex Spending Accounts
+ 401(k) Retirement Plan
+ Life Insurance
+ Wellness Program
+ Credit Union access, Vacation & Holiday
+ "Birthday Holiday" who doesn't love some extra attention on their
Birthday?
Old Dominion Freight Line, Inc. is an equal opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
gender identity, and/or gender expression, sexual orientation, age,
disability, pregnancy, genetic information, military status,
Vietnam Era and/or veteran status, or any other characteristic
protected by applicable law(s).
Welcome to Old Dominion. If you are looking for a new career with
the best LTL (Less-than-Truckload) carrier in the industry you've
come to the right place. Many companies tout their family
atmosphere, but at OD it truly is a reality. We've grown from our
humble beginnings of a single truck and one route in 1934 started
by Earl and Lillian Congdon to a company of over 23,000 employees.
At OD we strive daily to keep the family spirit alive and help the
world keep promises.
Keywords: Old Dominion Freight, Sioux Falls , ITSM Developer I, Other , Sioux Falls, South Dakota
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