SiouxFallsRecruiter Since 2001
the smart solution for Sioux Falls jobs

Senior Quality Assurance Administrator

Company: TalentBridge
Location: Sioux Falls
Posted on: May 29, 2023

Job Description:

Job description

  • Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution.
  • Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations.
  • Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary.
  • Assist in development and design of product specific databases. Review and score work.
  • Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients.
  • Monitor quality assurance programs and processes to identify gaps and risk assessment.
  • Make final scoring decisions on disputes which impact quality results.
  • Interact with staff and business partners to promote team work and departmental effectiveness.Nice to Have: -
    • Individual Retirement Account Quality Control experience -
    • Banking/ Financial Services experience -Job Type: Contract to HireBenefits: -
      • Dental
      • Health
      • VisionSchedule: -
        • Monday - Friday
        • 8AM - 5PM#INDMSP

Keywords: TalentBridge, Sioux Falls , Senior Quality Assurance Administrator, Other , Sioux Falls, South Dakota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest South Dakota jobs by following @recnetSD on Twitter!

Sioux Falls RSS job feeds