Senior Quality Assurance Administrator

Company: TalentBridge
Location: Sioux Falls
Posted on: May 29, 2023

Job Description:

Job description

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution.
• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations.
• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary.
• Assist in development and design of product specific databases. Review and score work.
• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients.
• Monitor quality assurance programs and processes to identify gaps and risk assessment.
• Make final scoring decisions on disputes which impact quality results.
• Interact with staff and business partners to promote team work and departmental effectiveness.Nice to Have: -
  • Individual Retirement Account Quality Control experience -
  • Banking/ Financial Services experience -Job Type: Contract to HireBenefits: -
    • Dental
    • Health
    • VisionSchedule: -
      • Monday - Friday
      • 8AM - 5PM#INDMSP

Keywords: TalentBridge, Sioux Falls , Senior Quality Assurance Administrator, Other , Sioux Falls, South Dakota