Business Training Program Specialist

Company: Midco
Location: Sioux Falls
Posted on: April 16, 2024

Job Description:

DescriptionJOB PURPOSE:
The Business Training Program Specialist focuses on the development and continuous improvement of curriculum, design, and delivery of small to large-scale training experiences as well as supports the Business organizations with training documentation. They collaborate with business partners around onboarding and ongoing training as well as coaching opportunities.
KEY FUNCTIONS:

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• Curate training content and experiences that compliment Midco Business strategies, key performance indicators, and team member development goals.
  
• Collaborate with business partners to document and develop Business job-related documentation such as user guides, work instructions, and procedures.
  
• Analyze, update, and refine Business-related training content to ensure availability of accurate and high- quality information through a variety of delivery methods.
  
• Assist the Business Training Program Manager in developing successful, effective internal training programs, using a variety of resources to evaluate usefulness and value of existing programs.
  
• Execute on the Business training strategic plan by developing technically written documents, identifying training curriculum opportunities, and delivering on Business partner training needs.
  
• Support the development and execution of Business team member onboarding and ongoing training curricula and learning experience.
  
• Collaborate across boundaries with internal stakeholders to design and implement the most effective development solutions that align with Midco Business strategies.
  
• Serve as subject matter expert on the design, build, and integration of technical, customer service, sales, and support functions into comprehensive curriculum for each training function.
  
• Serve as a subject matter expert by guiding learners on effective use of all available reference materials and tools at their disposal.
  
• Partner with internal stakeholders and experts regarding instructional design.
  
• Use known education principles and innovation using new training methods and techniques.
  
• Demonstrate business acumen by maintaining proficient knowledge of Midco products and services as well as current trends in web technologies and design practices
  
• Work independently as well as in a team environment to meet production deadlines.
  
• Compile monthly reports for Business Training Program.
  
• Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
  
• Adhere to Midco's privacy guidelines to ensure each customer's privacy.
  
• Maintain regular attendance as required by your position.
  
  ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
  
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  • Collaborate effectively with internal and external customers and vendors to ensure exceptional service.
    
  • Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
    
  • Remove obstacles for team Encourage creative solutions.
    
  • Execute the essential elements of company and departmental standards, policies and procedures while creating a positive work environment.
    
  • Support the mission, vision, and values of Midco,
    
  • Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
    
  • Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
    
  • Demonstrate business acumen by using data to drive decisions and actions.
    
  • Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
    
  • Actively follow Midco policies and procedures,
    
  • Perform other duties as assigned.
    
    EXPERIENCE AND EDUCATION:
    
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    • Bachelor's degree or equivalent experience in HR, communications, training, education, or business required.
      
    • Three years of training, instruction design, adult learning or equivalent experience required.
      
    • Skills in technical and instructional writing required.
      
    • Advanced organizational skills with the ability to handle multiple assignments.
      
    • Must know or be able to learn and use online development tools such as Adobe Creative Suite, Captivate, Vyond, and Canva.
      
    • Experience with learning management systems and digital delivery methods.
      
    • Familiarity with traditional and modern job training methods and techniques.
      
    • Detail-oriented with great self-motivation, organization, and strong written and verbal communication skills.
      
    • Skilled in using Microsoft Office Suite (Word, Excel, and PowerPoint) and Microsoft Office 365 (SharePoint, OneDrive, and Outlook).
      
      WORK ENVIRONMENT, PHYSICAL & MENTAL QUALIFICATIONS:
      
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      • The employee is occasionally required to reach with hands and arms, stoop, kneel, or
        
      • The noise level in the work environment is moderate to
        
      • Employees may be required to work more than 40 hours per week and other than normal business hours, such as holidays, evenings, and weekends as business demands.
        
        ABOUT MIDCO:
        Midco:
        
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        • Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
          
        • Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
          
        • Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
          
          Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
          
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          • Free Midco internet & TV
            
          • Great opportunities to get involved in volunteerism
            
          • Generous 401(k) match and paid time away from work programs
            
          • And many more
            
            Visit to learn about employment opportunities and apply today.
            Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Posters.
            
            Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Midco, Sioux Falls , Business Training Program Specialist, Other , Sioux Falls, South Dakota