Collector
Company: The Goal Family Of Companies
Location: Sioux Falls
Posted on: April 20, 2024
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Job Description:
Now hiring for Collectors I & II in Sioux Falls, SD.Full Time
Shift: 8am-5pm Monday-Friday (NO weekends)Collector I Pay Range:
$15 - $18Collector II Pay Range: $18 - $20Bonus: Monthly bonus
opportunitiesEnjoy our perks like:Free snacks in the office14 paid
holidays every yearThe best work culture youve ever known!Full
timers also enjoy:3-week vacation accrual401(k) + company match up
to 4%Long Term Incentive programMedical, dental, and vision
coverageAnnual HSA contribution of $1,600Life insurance,
disability, and critical illnessTuition reimbursement programPaid
Parental Leave$2,000 Vacation Incentive Plan after 3 years + $1,000
Sabbatical DayCommunity funds, wellness funds, and moreJob
Description:The Front End Collector has the privilege of helping
develop life-long relationships with borrowers, clients, and team
members. At Launch, the expectation is that our team supports and
champions a culture of innovation, creativity, and resolution to
continually enhance our processes, our systems, borrowers
experience, and the environment for our team members. Every day our
team has the opportunity to utilize their strengths, leverage other
team members strengths and incorporate Launchs core values:
Collaboration, Integrity, Innovation, Trust and Commitment.This
role is primarily responsible for reaching out to borrowers to
secure payment for past due accounts and driving borrowers to
repayment options that best fit their individual
situations.Responsibilities:Provide exceptional service to Launch
borrowers who have questions or require assistance with their
accountBuild relationships working directly with our clients
customers (borrowers) via inbound and outbound phone contact and
written correspondenceComplete outbound calls to support the goal
of rectifying delinquency by securing payment to bring account to
currentConfirm and update account informationSecure a Promise to
Pay and track to a closed promise (payment received)Secure new
online enrollment and/or mobile app downloadSecure new ACH
(recurring payment) enrollmentUpdate accounts into an eligible
forbearance when all other options for payment have been
exhaustedSupport inbound borrower service interactionsDocument all
activities transacted with/on Launch borrowers/accounts using the
systems platforms provided by managementProcess servicing
transactions including payments, postponements, and other account
status changesEffectively resolve customer complaints with a sense
of urgency by completing the appropriate documentation and
reportingEngage, interact, and collaborate with Launchs operations
team members throughout the mid to late-stage collections and claim
charge-off stagesEnsure full compliance with consumer lending
regulations, established procedures, and policies of
LaunchRepresent and communicate the mission and values of Launch
ServicingAct as a total team playerPerform ad-hoc assignments,
duties and contributing to special projects as assignedEducation &
Other Minimum Requirements:BS/BA or equivalent work experience1-5
years of experience in a collection and/or outbound borrower
outreach roleRegular and reliable attendanceDemonstrated ability to
communicate effectively in written, verbal and interpersonal
interactionsSelf-motivated with a high level of initiative and
accountability able to work in less structured
environmentDemonstrated ability to be flexible and adjust to
changing responsibilities on any given dayDemonstrated ability to
manage assigned tasks, prioritize work and meet deadlinesStrong
desire to succeed and possess a positive work attitudeComfortable
with a dynamic, ever changing work environmentWilling and able to
work a varied schedule with flexible hoursProven organization
ability and solid attention to detailProficiency in Microsoft
Office Software and web-based applicationsAbility to perform the
essential functions of the position with or without
accommodationsQualities we look for in our candidates:An eagerness
to learn and grow your skills.A drive to succeed, a sense of
urgency, and a passion for the work.All-around good team leaders
who are approachable and dedicated to helping others succeed.Learn
more about our benefits by viewing our 2024 Employee Benefits
Brochure.Goal Solutions, LLC (Goal or the Company) is an innovative
consumer loan servicing and asset management company providing
comprehensive and customizable solutions driven by technology,
analytics, and industry expertise.Directly or through its
subsidiaries, GSS Data Services, Launch Servicing (Launch) and
Turnstile Capital Management (TCM), Goal provides primary
servicing, asset management, collections management, direct
collections, administration, and treasury services. Key markets we
serve include residential solar, home improvement, student finance,
and a growing number of personal loan providers. Currently Goal
serves a variety of clients including hedge funds, traditional
banks, ABS structures, insurance companies, investment banks, and
colleges and universities with over $30B in assets under
management.Goal will continue to grow the business both organically
and through acquisitions. Senior Goal leadership has been working
together for over fifteen years and we pride ourselves and our work
on our mission, values, culture, and service to our community. Our
company is headquartered in San Diego, CA and has been named Best
Places to Work by the San Diego Business Journal since 2015.The Job
Description is intended to be a general representation of the
responsibilities and requirements of the job. However, the
description may not be all-inclusive, and responsibilities and
requirements are subject to change.Equal Employment OpportunityIt
is the policy of the Company to provide equal employment
opportunities to all employees and employment applicants without
regard to unlawful considerations of race, religion, color,
national origin, sex, sexual orientation, gender identity or
expression, age, sensory, physical, or mental disability, marital
status, veteran or military status, genetic information, or any
other classification protected by applicable local, state, or
federal laws. This policy applies to all aspects of employment,
including, but not limited to, hiring, job assignment,
compensation, promotion, benefits, training, discipline, and
termination. Reasonable accommodation is available for qualified
individuals with disabilities, upon request.gJAJrB9OHkby Jobble
Keywords: The Goal Family Of Companies, Sioux Falls , Collector, Other , Sioux Falls, South Dakota
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