Bilingual Collector
Company: The Goal Family Of Companies
Location: Sioux Falls
Posted on: April 22, 2024
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Job Description:
Now hiring for Bilingual Collectors I & II in Sioux Falls,
SD.Full Time Shift: 8am-5pm Monday-Friday (NO weekends)Collector I
Pay Range: $15 - $18Collector II Pay Range: $18 - $20Bonus: Monthly
bonus opportunitiesBilingual Pay: $1.00/hr upon successful
completion of a bilingual skills assessmentEnjoy our perks
like:Free snacks in the office14 paid holidays every yearThe best
work culture youve ever known!Full timers also enjoy:3-week
vacation accrual401(k) + company match up to 4%Long Term Incentive
programMedical, dental, and vision coverageAnnual HSA contribution
of $1,600Life insurance, disability, and critical illnessTuition
reimbursement programPaid Parental Leave$2,000 Vacation Incentive
Plan after 3 years + $1,000 Sabbatical DayCommunity funds, wellness
funds, and moreJob Description:The Bilingual Front End Collector
has the privilege of helping develop life-long relationships with
borrowers, clients, and team members. At Launch, the expectation is
that our team supports and champions a culture of innovation,
creativity, and resolution to continually enhance our processes,
our systems, borrowers experience, and the environment for our team
members. Every day our team has the opportunity to utilize their
strengths, leverage other team members strengths and incorporate
Launchs core values: Collaboration, Integrity, Innovation, Trust
and Commitment.This role is primarily responsible for reaching out
to borrowers to secure payment for past due accounts and driving
borrowers to repayment options that best fit their individual
situations.Responsibilities:Provide exceptional service to Launch
borrowers who have questions or require assistance with their
accountBuild relationships working directly with our clients
customers (borrowers) via inbound and outbound phone contact and
written correspondenceComplete outbound calls to support the goal
of rectifying delinquency by securing payment to bring account to
currentConfirm and update account informationSecure a Promise to
Pay and track to a closed promise (payment received)Secure new
online enrollment and/or mobile app downloadSecure new ACH
(recurring payment) enrollmentUpdate accounts into an eligible
forbearance when all other options for payment have been
exhaustedSupport inbound borrower service interactionsDocument all
activities transacted with/on Launch borrowers/accounts using the
systems platforms provided by managementProcess servicing
transactions including payments, postponements, and other account
status changesEffectively resolve customer complaints with a sense
of urgency by completing the appropriate documentation and
reportingEngage, interact, and collaborate with Launchs operations
team members throughout the mid to late-stage collections and claim
charge-off stagesEnsure full compliance with consumer lending
regulations, established procedures, and policies of
LaunchRepresent and communicate the mission and values of Launch
ServicingAct as a total team playerPerform ad-hoc assignments,
duties and contributing to special projects as assignedEducation &
Other Minimum Requirements:Speak fluent English and Spanish (a
fluency test will be administered)BS/BA or equivalent work
experience1-5 years of experience in a collection and/or outbound
borrower outreach roleRegular and reliable attendanceDemonstrated
ability to communicate effectively in written, verbal and
interpersonal interactionsSelf-motivated with a high level of
initiative and accountability able to work in less structured
environmentDemonstrated ability to be flexible and adjust to
changing responsibilities on any given dayDemonstrated ability to
manage assigned tasks, prioritize work and meet deadlinesStrong
desire to succeed and possess a positive work attitudeComfortable
with a dynamic, ever changing work environmentWilling and able to
work a varied schedule with flexible hoursProven organization
ability and solid attention to detailProficiency in Microsoft
Office Software and web-based applicationsAbility to perform the
essential functions of the position with or without
accommodationsQualities we look for in our candidates:An eagerness
to learn and grow your skills.A drive to succeed, a sense of
urgency, and a passion for the work.All-around good team leaders
who are approachable and dedicated to helping others succeed.Learn
more about our benefits by viewing our 2024 Employee Benefits
Brochure.Goal Solutions, LLC (Goal or the Company) is an innovative
consumer loan servicing and asset management company providing
comprehensive and customizable solutions driven by technology,
analytics, and industry expertise.Directly or through its
subsidiaries, GSS Data Services, Launch Servicing (Launch) and
Turnstile Capital Management (TCM), Goal provides primary
servicing, asset management, collections management, direct
collections, administration, and treasury services. Key markets we
serve include residential solar, home improvement, student finance,
and a growing number of personal loan providers. Currently Goal
serves a variety of clients including hedge funds, traditional
banks, ABS structures, insurance companies, investment banks, and
colleges and universities with over $30B in assets under
management.Goal will continue to grow the business both organically
and through acquisitions. Senior Goal leadership has been working
together for over fifteen years and we pride ourselves and our work
on our mission, values, culture, and service to our community. Our
company is headquartered in San Diego, CA and has been named Best
Places to Work by the San Diego Business Journal since 2015.The Job
Description is intended to be a general representation of the
responsibilities and requirements of the job. However, the
description may not be all-inclusive, and responsibilities and
requirements are subject to change.Equal Employment OpportunityIt
is the policy of the Company to provide equal employment
opportunities to all employees and employment applicants without
regard to unlawful considerations of race, religion, color,
national origin, sex, sexual orientation, gender identity or
expression, age, sensory, physical, or mental disability, marital
status, veteran or military status, genetic information, or any
other classification protected by applicable local, state, or
federal laws. This policy applies to all aspects of employment,
including, but not limited to, hiring, job assignment,
compensation, promotion, benefits, training, discipline, and
termination. Reasonable accommodation is available for qualified
individuals with disabilities, upon request.9Y7leDFbeAby Jobble
Keywords: The Goal Family Of Companies, Sioux Falls , Bilingual Collector, Other , Sioux Falls, South Dakota
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