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Floral Designer - Part Time

Company: Hy-Vee
Location: Sioux Falls
Posted on: March 12, 2019

Job Description:

Job Title: Floral Designer FLSA: Non-Exempt

Department: Floral Revision Date: 03/2009

General Function:

Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Floral Manager; Assistant Floral Manager

Direct Reports: None

Primary Duties and Responsibilities:


  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)


    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
    • Answers the telephone promptly and provides friendly, helpful service to customers who call.
    • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
    • Cleans, processes, and cuts flowers appropriately.
    • Responsible for department in absence of Manager, or Assistant Manager.
    • Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
    • Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
    • Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.
    • Ensures floral products are fresh in the shop and throughout the store.
    • Cleans the floral area.
    • Takes special requests for product either in person or over the telephone.
    • Counsels customers regarding plants and floral care.
    • Identifies key areas to place specials within the store.
    • Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.).
    • Orders flowers and supplies daily or as needed with the direction of the Floral Manager.
    • Works with customer issues and product problems.
    • Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.
    • Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
    • Wraps flowers and is careful not to damage.
    • Adheres to company policies and individual store guidelines.
    • Reports to work when scheduled and on time.


      Secondary Duties and Responsibilities:


      • Delivers product as necessary.
      • Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).
      • Reads industry references, listens to floral experts, and remains open to new ideas.
      • Helps with and may decorate in store events.
      • Assists in other areas of store as needed.
      • Performs other job related duties and special projects as required.


        Supervisory Responsibilities:

        Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities. Has the authority to recommend disciplinary actions.

        Education and Experience:

        High School or three years of similar or related work experience.

        Physical Requirements:



        • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
        • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
        • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.


          Knowledge, Skills, Abilities and Worker Characteristics:



          • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
          • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
          • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.


            Working Conditions:

            The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Some holidays may require extended hours. There is exposure to dirt, noise, dangerous chemicals/solvents, dampness and temperature extremes.

            Equipment Used to Perform Job:

            Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone.

            Contacts:

            Has daily contact with the general public, customers, suppliers/vendors and FTD and Teleflora.

            Confidentiality:

            Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).

            Keywords: Hy-Vee, Sioux Falls , Floral Designer - Part Time, Other , Sioux Falls, South Dakota

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