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Network Design Specialist

Company: SONIFI Solutions, Inc.
Location: Sioux Falls
Posted on: September 8, 2019

Job Description:

SONIFI® Solutions prides itself on being the leader in technology solutions for the hospitality and healthcare industries. Today our team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. Working with global brands like Ruckus, Arris and AT&T and leveraging technology from Google and Amazon. SONIFI's core solutions include: interactive television, streaming, Internet access, Free-To-Guest, and integrations along with unparalleled nationwide technical support and professional services. Proudly, our technology solutions can be found across the world, including all of North America, United Kingdom, Australia, Spain and South Africa. if you thrive in a dynamic environment with challenging, yet rewarding work, we would love to hear from you. We are looking to add a Network Design Specialist to our team in a full-time, exempt position. This position is responsible for supporting the timely coordination and development of the company proposals to prospects and existing clients. Proposals include those that are unsolicited and those that are in response to a formal request for proposals (RFI, RFP, tenders).  This includes providing pre-sales technical and functional support of SONIFI Guest Internet Access (GIA) products by consulting and working with technical staff at hotels, management companies and brands as well as providing technical assistance to the Sales Department (“Sales”) and other departments within SONIFI (together with its affiliates and subsidiaries) while ensuring customer satisfaction with minimal supervision.  The candidate will work with Account Managers to qualify opportunities, capture customer requirements, design a network solution and convert leads into successful engagements. The Solution Design Associate will combine consultative skills with an understanding of current and emerging networking technologies. In conjunction with the sales team, the Solution Design Associate will contribute to sales strategy, sales presentations, product/service rollout plans, and GIA consultation. The preferred candidate will have experience with all comparative networking infrastructure technologies applicable. Additional functions include: Proactively support the Sales Departments opportunity pipeline to drive potential opportunities through the sales process to closure. Ability to work in a team environment and collaborate on development of innovative, tailored solutions for clients and prospects.Gather client requirements to design a network solution that is the optimum combination of hardware, software, and services to meet the prospect's needs.Understand the process and output for property surveys for installation of a guest network, including but not limited to signal strength testing, evaluation of cable requirements, labor requirements, equipment needs, etc.Provide specific solution, technology, product consulting, technical and sales support for accounts.Work with vendor partners to help drive business and deliver demand generation events.Maintain account relationships over time to continue to deliver advice to the client and identify additional opportunities.Competitive knowledge including solution, technology and product offerings.Work with SONIFI 3rd Party partners to understand and influence new product development activities.Work with 3rd Party partners and internal development teams to document and create training material for sales related to GIA.Assist Sales Personnel on highly technical sales by providing guidance, preparing and delivering presentations to prospects, and coordinating resolution of customer issues.Must be able to travel on a limited basis (up to 15%) to meet with customers, 3rd party partners and attend industry or training events.Represent the company via written communications, telephone, electronically (e.g. web meetings and online presentations) and public presentations when needed.Prepare and present product and service demonstrations to Company executives, representatives from Sales Department and other departments within the Company, as well as to customer and industry representatives.With respect to the listed matters, develop and recommend strategy, and create necessary documentation and reporting to the Senior Director of Guest Internet Operations, Company executives, and others:Feasibility of new products and services in relation to customer needsDesign and development of new services (liaison to other departments)Launching new products.Conduct other assigned duties as required including the pre-sales support of complimentary SONIFI products, services and solutions. What you’ll need: Bachelor’s degree strongly preferred.Experience in a customer facing account management, sales or sales support role with heavy phone/email-based interactions is helpful.Exceptional interpersonal skills, and an ability to work with both difficult and passive customers.Consultative, solution-oriented approach to building customer relationships.Superb written and oral communication skills.Strong attention to detail and comprehensive documentation of customer cases.Must be prompt and persistent in follow ups.Must be quantitative and capable working and negotiating with customers on pricing and economics.Prior experience working with Salesforce CRM or comparable system beneficial.Self-motivated with a high drive for achievement and success.Team player with proven ability to collaborate and thrive in a fast-paced environment. Come for an interview, stay for a career! Not only is SONIFI a great place to work, our average tenure is 13 years, but we also offer a competitive salary and benefits package. With SONIFI you can have access to: Health, Dental, Vision and Life InsuranceHealth Savings and Flexible Spending Accounts401(k) with Company matchVariety of additional voluntary products11 Company-paid holidaysPTOCasual work environmentPlus, our team in Sioux Falls enjoys an onsite fitness facility, full cafeteria and employee events! Furthermore, SONIFI values diversity; we are proud to be an EEO/AA employer: Minority/Female/Disability/Veterans.

Keywords: SONIFI Solutions, Inc., Sioux Falls , Network Design Specialist, Other , Sioux Falls, South Dakota

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