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Technical Support Specialist

Company: Groomers Choice Pet Products
Location: Sioux Falls
Posted on: September 10, 2019

Job Description:

Groomers Choice Pet Products is a rapidly growing worldwide manufacturing, direct sales and marketing company with locations in Sioux Falls, SD, Tampa, FL, Las Vegas, NV and Philadelphia, PA. We have a diverse family of popular professional pet grooming brands and represent over 50 other major brands in our industry. Our company has been recognized by the SBA as one of the finest small businesses in Sioux Falls for both our performance and professional, progressive company culture. Due to our growth we are looking for a Technical Support Specialist.The Technical Support Specialist is responsible for troubleshooting and supporting corporate users with their technology needs. This will encompass hardware, software, telecom, user administration, as well as other items.In this role we are looking for an individual who can preform the following duties:·      Maximizes computer system capabilities by studying technical applications; making recommendations.·      Troubleshoot, document and resolve support tickets in an appropriate time frame.·      Resolve end-user computer related issues via telephone, email, in person, or remotely.·      Assist all team members across the company in training, troubleshooting and assisting with their IT needs.·      Self-motivated, able to work independently and can instruct and support end-users with varying levels of technical knowledge.·      Install and configure software and hardware components.·      Maintain ERP Software to include updates, break-fixes, configuration and keeping up to date with latest improvements.·      Create new users in required platforms/software.·      Contribute on projects such as, but not limited to software or hardware upgrades or implementation.·      Work with team members to analyze, recommend, and implement technical solutions to business requirements.·      Assist in the design, configuration and deployment of company network, server and virtualization solutions.·      Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.·      Prepares reference for users by writing operating instructions.·      Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.·      Keeping up to date with new technologies and software documentation.  ­­­­­­­­­­Knowledge and Skills:·      Bachelor's degree in Computer Science or equivalent combination of education and relevant experience of at least 4 years is required.·      Proficient with Office 365 and full Microsoft Office Suite.·      General working knowledge of routing, switching, and firewalls.·      Basic knowledge of Active Directory and security groups.·      Strong interpersonal, verbal, and written communication skills.·      Able to communicate technical ideas to non-technical team members.·      Team player who is self-motivated and can work independently.·      Problem solver and critical thinker.·      Analytical and research orientation.·      Project, time management and task prioritization skills.·      Manage multiple projects simultaneously. Extra value-added skills that would be helpful include basic SQL knowledge, scripting capabilities, and SAP Crystal Reports 2013 knowledge.We are a locally owned, family-oriented business that prides itself in its employees. We offer a complete benefits package to include, PTO, holiday pay, company match 401K, health and dental insurance. Work hours are primarily 8:00 am to 5:00 pm Monday through Friday.

Keywords: Groomers Choice Pet Products, Sioux Falls , Technical Support Specialist, Other , Sioux Falls, South Dakota

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