Retail Selling Floor Lead, Part Time: Empire
Location: Sioux Falls
Posted on: November 11, 2019
Job Overview: ?? The Selling Floor Lead will be responsible for
prioritizing the customer experience through active supervision and
enhancing the service culture. As part of the Store Leadership
Team, you will have a key role in communicating expectations and
priorities to associates. You will help create a fun and engaging
store environment for customers and associates. As an advocate for
the customer, you will role model and provide fast feedback on how
to make every customer experience optimal. You will be an expert in
satisfying the customer and driving results through promotional and
Omni selling initiatives. ?? Macy???s uses a scheduling plan that
allows our associates to participate in the creation of their work
schedules by managing availability and identifying preferences.
Additionally, during key events and peak selling times, Macy???s
may offer additional shifts to our associates, which they may??pick
up using the self-scheduling tool.?? Details on Macy's schedule
options are available during the interview process. ?? Essential
Functions: Provide Active Supervision by continually circulating
the selling floor, directing associates and supporting daily
priorities to optimize the customer experience and increase sales.
Redirecting support as needed. Lead shop activities to ensure
customer readiness and exceptional presentation standards. Alert
MyShop Manager of any opportunities that are not aligned with this
goal. Role model ability to build lasting customer relationships
??? provide associates with fast-feedback and redirection to foster
the same behaviors, and recognize associates for practicing them.
Help build a proactive and solution-oriented customer centric
culture in shop to ensure consistent customer experiences. Meet
with MyShop Manager daily to discuss specific associate coaching
needs based on observed customer interactions and redirection
already provided. Coach associates based on MyShop Manager
direction, and enter into MyStore App. Oversee associate execution
and completion of shop daily Fulfillment responsibilities. Ability
to perform interviews and recognize friendly, customer-focused
individuals to be hired into Selling and Support Associate roles.
Have practical knowledge of store systems ??? POS, MPOS, RF
equipment, MyClient, MyStore App ??? and ability to educate others.
Handle various responsibilities related to the physical operation
of the facility, including activities required to open and close
the building, as well as involvement in daily back-of-house
functions. Regular, dependable attendance & punctuality. ??
Qualifications: ?? Education/Experience: Bachelor???s degree
preferred. Previous retail experience required. At least one year
of supervisory experience preferred. Communication Skills:
Effective verbal and written communication skills. Ability to
engage with customers and find appropriate service solutions.
Mathematical Skills: Basic math functions such as addition,
subtraction, and calculating percentages coupled with the ability
to use mobile devices. Reasoning Ability: Self-starter, able to
work independently and as part of a team and must have good time
management skills. ?? Physical Demands: This position involves
constant moving and standing. Involves standing for at least two
consecutive hours. Involves lifting at least 30 lbs. May
occasionally involve reaching, stooping, kneeling, crouching, and
climbing ladders. May involve reaching above eye level. Involves
close vision, color vision, depth perception, and focus adjustment.
?? Other Skills: Ability to collaborate and function as a member of
a team, as well as working independently. Must possess a strong
sense of urgency. Should be comfortable with the use of computers,
mobile technology, and frequent use of RF equipment. ?? Work Hours:
Flexible with scheduling and available to work retail hours, which
may include day, evening, weekends, and/or holidays, based on
department and store/company needs. ?? ?? This job description is
not all inclusive. Macy???s Inc. reserves the right to amend this
job description at any time. Macy's Inc. is an Equal Opportunity
Employer, committed to a diverse and inclusive work environment. ??
Keywords: Macy's, Sioux Falls , Retail Selling Floor Lead, Part Time: Empire, Other , Sioux Falls, South Dakota
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