Application Support Analyst - Billing Production Services - IT Application Support - Multi-City

Company: Sanford Health
Location: Sioux Falls
Posted on: January 14, 2020

Job Description:

Employer Sanford Health Location Sioux Falls, South Dakota Salary Join our team! Posted Jan 07, 2020 Ref 18059 Industry Financial Services and Banking Role Business Analyst Job Type Long-Term You need to sign in or create an account to save Sanford Health is one of the largest and fastest-growing not-for-profit health systems in United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. See yourself at Sanford! Facility: Sanford Business Center Building Location: Sioux Falls, SD Shift: Day Job Schedule: Full time Weekly Hours: 40.00 Job Summary Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms. The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required. Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations. Qualifications Bachelor's Degree required. Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in EPIC application and interface support preferred. If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-************ or send an email to ************************ . Job Function: Information Technology Req Number: R-18059 Featured: No

Keywords: Sanford Health, Sioux Falls , Application Support Analyst - Billing Production Services - IT Application Support - Multi-City, Professions , Sioux Falls, South Dakota